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Outlook 2007 clients not updating offline address book - exchange 2010

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  • Outlook 2007 clients not updating offline address book - exchange 2010

    I have an exchange 2010 environment, and clients running outlook 2007 with cached exchange mode turned on.

    An issue has been highlighted where several users are not in the global address list, its just two users in particular, who were created about 2 weeks ago, and they dont appear.

    The clients are using outlook in cached exchange mode, and I read that a manual download of the offline address book can be achieved by going to send and receive, then download address book.

    I tried this but it had no effect.

    I then found this Microsoft article:
    http://support.microsoft.com/kb/823580

    Which describes setting a registry value that dictates how the OAB should function.
    I changed the value to this setting:
    1 = The Offline Address Book uses the Download Full Items download mode. This is the default setting.

    I then deleted all of the .oab files as per the article.

    Now the users have appeared.

    Has anyone else experienced this issue, or have any idea why it would occur?
    David Silvester
    Systems Administrator

  • #2
    Re: Outlook 2007 clients not updating offline address book - exchange 2010

    I've recently ran into that issue. I solved it by downloading the full Offline Address Book (unchecking the "Download changes since last Send/Receive") and that fixed the issue. Since there weren't too many users in the environment I didn't dig into much. Not sure why it happened.
    Regards,
    Jeremy

    Network Consultant/Engineer
    Baltimore - Washington area and beyond
    www.gma-cpa.com

    Comment


    • #3
      Re: Outlook 2007 clients not updating offline address book - exchange 2010

      Originally posted by JeremyW View Post
      I've recently ran into that issue. I solved it by downloading the full Offline Address Book (unchecking the "Download changes since last Send/Receive") and that fixed the issue. Since there weren't too many users in the environment I didn't dig into much. Not sure why it happened.
      Thanks. I'm sure I tried that and it didn't resolve, but maybe I didn't make the same selection.
      I'm going to wait until I hear from the client as to who else the issue is effecting, then Ill decide whether to investigate.
      David Silvester
      Systems Administrator

      Comment


      • #4
        Re: Outlook 2007 clients not updating offline address book - exchange 2010

        I went on site today and had a look at the other clients - it seems that everyone has the same issue - the last 5 or so new users do not appear in the GAL.

        Even if I do send and receive>GAL and un tick the box "only download changes since last update" or whatever it says, it still doesn't correct it.

        To resolve it, on a per client basis, I have to goto /local settings/application data/Microsoft/outlook/ (or the equivalent in win7)
        And delete all *.oab files, then re- open outlook and they are all there.

        Very strange and I have no idea what's causing it, unless it's something todo with auto discover maybe, as I seem to remember GAL is linked with that?
        David Silvester
        Systems Administrator

        Comment


        • #5
          Re: Outlook 2007 clients not updating offline address book - exchange 2010

          Hi, I had a similar issue and it was because the proxy in IE didn't allow the outlook address book url. I found it out by removing the proxy and then downloading the address book successfully. To resolve it I added a proxy exception for oab.company.com.
          Please remember to award reputation points if you have received good advice.
          I do tend to think 'outside the box' so others may not always share the same views.

          MCITP -W7,
          MCSA+Messaging, CCENT, ICND2 slowly getting around to.

          Comment


          • #6
            Re: Outlook 2007 clients not updating offline address book - exchange 2010

            Originally posted by uk_network View Post
            Hi, I had a similar issue and it was because the proxy in IE didn't allow the outlook address book url. I found it out by removing the proxy and then downloading the address book successfully. To resolve it I added a proxy exception for oab.company.com.
            We don't use a proxy.
            Also, it's very strange because once I delete the .oab files (I guess forcing gal to download from scratch), it all comes through fine!?
            Just don't really want to have to go around to every machine and do that.
            David Silvester
            Systems Administrator

            Comment


            • #7
              Re: Outlook 2007 clients not updating offline address book - exchange 2010

              That is an indication the intermediate update files are not being updated or downloaded properly. The OAB can be two parts - the full thing or just updates.

              Run the BPA from the toolbox, see whether that flags anything about a stale OAB update.

              Simon.
              --
              Simon Butler
              Exchange MVP

              Blog: http://blog.sembee.co.uk/
              More Exchange Content: http://exchange.sembee.info/
              Exchange Resources List: http://exbpa.com/
              In the UK? Hire me: http://www.sembee.co.uk/

              Sembee is a registered trademark, used here with permission.

              Comment


              • #8
                Re: Outlook 2007 clients not updating offline address book - exchange 2010

                Ran the BPA - I left the default as health check.

                got a major error:

                Active Directory domain 'mydomain' has an unrecognized Exchange signature. Current DomainPrep version: 12639.
                -I wonder whether that is due to the fact that we have exchange 2010 running on server 2012 standard which I dont think is directly supported? (Had to do a workaround to get ESM working).

                And a warning:

                microsoft exchange system attendant service is not running, would that cause it?
                David Silvester
                Systems Administrator

                Comment


                • #9
                  Re: Outlook 2007 clients not updating offline address book - exchange 2010

                  Exchange signature - you can ignore that.
                  However System Attendant should be running - that is a core Exchange service. Ideally go through the event logs to see why it hasn't started or was stopped.

                  I presume the server is fully up to date?

                  Simon.
                  --
                  Simon Butler
                  Exchange MVP

                  Blog: http://blog.sembee.co.uk/
                  More Exchange Content: http://exchange.sembee.info/
                  Exchange Resources List: http://exbpa.com/
                  In the UK? Hire me: http://www.sembee.co.uk/

                  Sembee is a registered trademark, used here with permission.

                  Comment


                  • #10
                    Re: Outlook 2007 clients not updating offline address book - exchange 2010

                    Originally posted by Sembee View Post
                    Exchange signature - you can ignore that.
                    However System Attendant should be running - that is a core Exchange service. Ideally go through the event logs to see why it hasn't started or was stopped.

                    I presume the server is fully up to date?

                    Simon.
                    I started the service and it stayed in the running state.

                    I'll check the logs on Monday and will see if this resolves the issue.
                    I'll make sure server is fully patched as well.
                    David Silvester
                    Systems Administrator

                    Comment

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