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Exchange 2010 SBS 2011 Credentials

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  • Exchange 2010 SBS 2011 Credentials

    Hi guys,

    I have a client who has a server running SBS 2011 with Exchange 2010. Recently they started receiving the credentials popup at random times in their Outlook and I cannot figure out why!

    I have checked autodiscover settings and all seems well. I have also tried to rerun the Connect to the Internet Wizard, Setup Internet address wizard and Add a trusted certificate wizard in that order but still the same thing.

    I also noticed that if I create a new profile in Outlook, it auto populates the server details and user details of the person logged in as normal but when it reaches the step "Log on to server" the user is prompted with the credentials popup.

    Additionally, I'm not sure if this is by design, but I have noticed that the mailbox name in Outlook is the email address rather than the user's name. Not sure if related.

    All PCs are running Outlook 2010. Exchange 2010 SP3.

    Could somebody point me in the correct direction?

    Thanks!

  • #2
    Re: Exchange 2010 SBS 2011 Credentials

    Has the trusted certificate expired?
    If you browse to the server from a client, do you get an SSL prompt?
    Have you run the fix my network wizard?

    Simon.
    --
    Simon Butler
    Exchange MVP

    Blog: http://blog.sembee.co.uk/
    More Exchange Content: http://exchange.sembee.info/
    Exchange Resources List: http://exbpa.com/
    In the UK? Hire me: http://www.sembee.co.uk/

    Sembee is a registered trademark, used here with permission.

    Comment


    • #3
      Re: Exchange 2010 SBS 2011 Credentials

      Hi Sembee,

      The certificate is still valid and has about a year to go. The only issues they have are in Outlook.

      The fix my network wizard doesn't come up with any issues either.

      Thanks

      Comment


      • #4
        Re: Exchange 2010 SBS 2011 Credentials

        Conducted all the BPA scans in Exchange. No errors out of the ordinary.

        Comment


        • #5
          Re: Exchange 2010 SBS 2011 Credentials

          Any ideas? I'm stumped.

          Comment


          • #6
            Re: Exchange 2010 SBS 2011 Credentials

            Run an Outlook Autodiscover test.
            http://semb.ee/adt

            Check the URLs being used and returned resolve to the Exchange server correctly.

            Authentication prompts can also indicate an SSL certificate issue, which can show a DNS issue, with the client trying to connect to a remote host in error.

            Simon.
            --
            Simon Butler
            Exchange MVP

            Blog: http://blog.sembee.co.uk/
            More Exchange Content: http://exchange.sembee.info/
            Exchange Resources List: http://exbpa.com/
            In the UK? Hire me: http://www.sembee.co.uk/

            Sembee is a registered trademark, used here with permission.

            Comment


            • #7
              Re: Exchange 2010 SBS 2011 Credentials

              Autodiscover test works fine. All URLs are correct.

              SSL certificate isnt expired.

              Could it possibly to do with the client being on a POP3 connector and there may be some DNS records in their domain DNS that are conflicting?

              Thanks.

              Comment


              • #8
                Re: Exchange 2010 SBS 2011 Credentials

                Why on earth are they on POP3 when you have a perfectly good solution (Outlook Anywhere) that gives them much more functionality?
                Tom Jones
                MCT, MCSE (2000:Security & 2003), MCSA:Security & Messaging, MCDBA, MCDST, MCITP(EA, EMA, SA, EDA, ES, CS), MCTS, MCP, Sec+
                PhD, MSc, FIAP, MIITT
                IT Trainer / Consultant
                Ossian Ltd
                Scotland

                ** Remember to give credit where credit is due and leave reputation points where appropriate **

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