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  • have server reply using a specific message does not work

    This is concerning Exchange 2010.

    I have several users that use auto-replies (not out of office notifications) for various reasons. Normally there are no issues. A specific instance was brought to my attention and I have not been able to verify a solution. Several searches bring back related topics but none with a valid solution.

    A user sets a rule in Outlook 2010.

    selects "sent to people or public group" and selects the group.

    on the next page

    selects "have server reply using a specific message" and completes the message as they normally do.

    They receive the original message but there is no auto reply.

    If the user selects any of the other options such as forward the email or delete the email or any of the others, it works as expected.

    It also works correctly when they use auto-replies for email sent directly to them.

    Any Ideas as to why this particular combination does not work when everything else does?

  • #2
    Re: have server reply using a specific message does not work

    What is the group? A network group, a local group the user created, something else?

    Auto replies is pretty sensitive and not all options work.

    Simon.
    --
    Simon Butler
    Exchange MVP

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    • #3
      Re: have server reply using a specific message does not work

      The groups are Universal Distribution Groups. Nothing out of the ordinary.

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      • #4
        Re: have server reply using a specific message does not work

        Almost 200 views.

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        • #5
          Re: have server reply using a specific message does not work

          For others that may be looking for a solution to this I have a solution.


          The problem is the Auto Reply function has been tied to the out-of-office notifications


          When setting up the distribution group on Exchange you must go to the properties window and select the advanced tab.


          On the advanced tab, there is a box you can check to "Send out-of-office message to originator".


          Even though the Reply using a specific message function and the out-of-office notification are separate functions they are treated as the same by the exchange server.

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          • #6
            Re: have server reply using a specific message does not work

            Thanks for posting back
            Tom Jones
            MCT, MCSE (2000:Security & 2003), MCSA:Security & Messaging, MCDBA, MCDST, MCITP(EA, EMA, SA, EDA, ES, CS), MCTS, MCP, Sec+
            PhD, MSc, FIAP, MIITT
            IT Trainer / Consultant
            Ossian Ltd
            Scotland

            ** Remember to give credit where credit is due and leave reputation points where appropriate **

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