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Exchange 2007 - Email Woes

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  • Exchange 2007 - Email Woes

    Have recently had to reinstall our windows 2008 and exchange 2007 server due to a hard drive fault. This is my first time configuring exchange and I don't have a great deal of experience in general with the product. I have tried to follow any advice I can find online but to no avail.
    We can send and receive Internal mail.

    Cannot send or receive external mail. There is no delivery failure notification when sending from an external mail and I am unsure if there is one when we send one from an internal address (they may just be delayed, a few did appear yesterday but have not yet seen any today).

    When running the mail flow troubleshooter, I get the following error.

    Server Exch-Svr-02: SMTP: Message failed to be processed. The test message sent from server Exch-Svr-02 was sent to the badmail directory on server Exch-Svr-02. Recipient: ******@****

    When checking the queue viewer, I get the following error next to most of the mails.

    451 4.4.0 Primary target IP address responded with: "421 4.2.1 Unable to connect." Attempted failover to alternate host, but that did not succeed. Either there are no alternate hosts, or delivery failed to all alternate hosts.


    I am unsure of how to proceed at this point. I am trawling through whatever I can find on google in the hopes I can find some advice. I would really appreciate any help somebody can give and if you need more details, just let me know.
    Thanks

  • #2
    Re: Exchange 2007 - Email Woes

    Did you DR the old server? If not then you are going to have a whole lot of pain. I would have called Microsoft Support for recovery, that would be the most cost effective route.

    Inbound email is handled by the Receive Connector, you need to have Anonymous enabled. However if you haven't recovered correctly then things may still not work after that. Badmail isn't used by Exchange 2007 and higher so it looks like you have might a confused system.

    Hiring a consultant to assist might be the best option.

    Simon.
    --
    Simon Butler
    Exchange MVP

    Blog: http://blog.sembee.co.uk/
    More Exchange Content: http://exchange.sembee.info/
    Exchange Resources List: http://exbpa.com/
    In the UK? Hire me: http://www.sembee.co.uk/

    Sembee is a registered trademark, used here with permission.

    Comment


    • #3
      Re: Exchange 2007 - Email Woes

      Thanks for getting back to me Simon.

      Sadly, nothing could be done with the old installation due to complete drive failure. I tried restoring from the backups that we have but the OS would always be in a complete unusable state.

      I've got all the exchange files stored on the new disk and am hoping that they can later be imported, however, the priority for now is just to get some email access up and running.

      Have already enabled Anonymous on the Receive connector with no success.

      Anything else you could think of before resorting to Microsoft/Consultant? Would really like to avoid any additional costs if possible.

      Thanks for all your help.

      Comment


      • #4
        Re: Exchange 2007 - Email Woes

        That means you don't understand how Exchange recovery works.
        You don't restore the entire machine because the information is stored in the domain.

        Therefore you simply build a replacement machine with the same name, RESET (not delete) the Computer Account, join to the domain. Then install Exchange from the command line using the recoverserver switch. Once complete, restore your database data.

        However if you have build a new machine with the same name and done a regular install that breaks the process. As does deleting the computer account.

        Exchange recovery where you have an Exchange aware backup is very easy, I can turn them round in less than 90 mins in most cases (minus data recovery).

        Did you install the IIS SMTP component? That would cause the errors you are seeing and would actually interfere with Exchange.
        Personally I would call Microsoft - pay their fee (one time for as long as it takes) and get them to recover everything correctly.

        Simon.
        --
        Simon Butler
        Exchange MVP

        Blog: http://blog.sembee.co.uk/
        More Exchange Content: http://exchange.sembee.info/
        Exchange Resources List: http://exbpa.com/
        In the UK? Hire me: http://www.sembee.co.uk/

        Sembee is a registered trademark, used here with permission.

        Comment

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