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Send on Behalf Of: Replies work but not new mails

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  • Send on Behalf Of: Replies work but not new mails

    One of our users who was granted "send on behalf of" permissions could both create new mail and reply to mail as a PA on behalf of her boss when using

    her old Windows XP/Office 2003 workstation. Now she has been given a new Windows 7/Office 2010 workstation she can reply on behalf of but not create new

    mail on behalf of.

    I have scoured numerous forums taking on board advice offered but to no avail. Interestingly I have set myself up with identical send on behalf of

    permissions and all is well. I too am running Windows 7/Office 2010 so am at a loss as to what can be causing the problem.

    Exchange 2010 EMC:

    Microsoft Exchange On-Premises>Recipient Configuration>Mailbox><Boss_Username>Properties>Ma ilflow Settings>Delivery Options>Send on behalf, Grant this

    permission to>PA_username

    I have ensured that there is no entry in "Send As"

    I have granted "Full Access Permission" to the PA for her boss's mailbox.

    I have deleted the PA's Offline Address Book on her PC<Users>PA>AppData>Local>Microsoft>Outlook>Offlin e Address Books><string>

    Is there anything I have missed?

  • #2
    Re: Send as replies work but not new mails

    Seems like you were unable to find send as permission in users' account property.
    In Exchange AD console, I think its in view menu, select advance view.
    After that select user account -- properties and in secuirty of user account you will be able to see send as permission.

    Comment


    • #3
      Re: Send as replies work but not new mails

      Exchange 2010 so Send As is managed by the Exchange Management Console
      Right click target account in Recipients Node and you should see "Send As" option
      Tom Jones
      MCT, MCSE (2000:Security & 2003), MCSA:Security & Messaging, MCDBA, MCDST, MCITP(EA, EMA, SA, EDA, ES, CS), MCTS, MCP, Sec+
      PhD, MSc, FIAP, MIITT
      IT Trainer / Consultant
      Ossian Ltd
      Scotland

      ** Remember to give credit where credit is due and leave reputation points where appropriate **

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      • #4
        Re: &quot;Send on behalf of&quot; replies work but not new mails

        Egg on face time. I should have named the subject line "Send on behalf of" replies work but not new emails.
        Sorry guys!!

        Comment


        • #5
          Re: &quot;Send on behalf of&quot; replies work but not new mails

          If anyone can help in the light of my incorrect subject line in the original posting it would be appreciated. The text of my query is correct ie I am referring to "Send on behalf of"

          Thanks in advance.

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          • #6
            Re: Send as replies work but not new mails

            Can you see From field in new e mail windows of outlook?
            You may not have from field to select sender when typing new e mails.

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            • #7
              Re: Send on Behalf Of: Replies work but not new mails

              Hi Ahmer,
              Yes, user is selecting her boss's email from the dropdown.

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              • #8
                Re: Send on Behalf Of: Replies work but not new mails

                Humm.. so user can select boss name in From Field
                Any error msg when sending mail on Boss's behalf?
                You sure no changes on user account whilst moving to Windows 7

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                • #9
                  Re: Send on Behalf Of: Replies work but not new mails

                  The user gets a bounce back when attempting to send a new email on behalf of her boss. No problem though when she replies though.



                  Delivery has failed to these recipients or groups:

                  xxx%xxxxx%xxx-etc
                  You can't send a message on behalf of this user unless you have permission to do so. Please make sure you're sending on behalf of the correct sender, or request the necessary permission. If the problem continues, please contact your helpdesk.

                  Comment


                  • #10
                    Re: Send on Behalf Of: Replies work but not new mails

                    mate, you need to check users has been delegated right from outlook of boss
                    Granting on behalf or send as is two fold process
                    you need to enable this permission on server and then on client's outlook

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                    • #11
                      Re: Send on Behalf Of: Replies work but not new mails

                      Hi,
                      PA has Publishing Editor permissions on boss's mailbox and Editor delegate permissions (see attachment)
                      Attached Files

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                      • #12
                        Re: Send on Behalf Of: Replies work but not new mails

                        very interesting indeed
                        confirm Boss's and user's outlook profile has cached enabled.
                        If so , disabled cached. it will restart outlook. if not do it by your self.
                        Check if problem persist.
                        Keep me posted with your findings
                        As you were advised, confirm from EMC or AD that users have all desire permissions

                        Comment


                        • #13
                          Re: Send on Behalf Of: Replies work but not new mails

                          After all this investigation a reboot of one of our Exchange mailbox servers did the trick. DOH!!!

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