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  • Internal Routing Problem

    My problem is this, we had an account with the user name 'reception' and email address [email protected]. The reason for the generic title of user was because we had a series of temporary receptionists and didn't want to have to create a new account for each one.

    We now have a full time receptionist so I have created her own user account and mailbox which is [email protected]. I also want any emails to [email protected] to end up in [email protected]'s mailbox so I have added [email protected] & [email protected] as email address for that account. Before I could do this I deleted the [email protected] mailbox and user account having copied the contents of the mailbox to the new mailbox.

    Now sending emails from an external source to [email protected] and also sending any internally to [email protected] all work fine. However if you try and send internally to [email protected] or reply to an email which was sent from [email protected] before it was deleted doesn't get through. There is no NDR report produced so the mail has to be going somewhere.

    I will be extremely grateful if someone has a solution to this. Were running Small Business Server 2008 and Exchange 2007.

    Many Thanks
    John

  • #2
    Re: Internal Routing Problem

    That is the expected behaviour.
    You have removed the Reception mailbox. The fact that you have put the [email protected] email addresses on to another mailbox matters not one bit, because Exchange doesn't use the SMTP address to deliver the email internally.
    Recreating a reception mailbox will not help either, because the internal reference will be different.

    You should be getting an NDR though - unless the server has been setup in a very odd way, or some kind of catch all is being deployed. Message tracking will tell you what Exchange has done with the message.

    What you should have done, if you wanted old internal email to flow to the new user, was simply configured a forward on the reception mailbox. You could have still moved the SMTP addresses across directly, and hidden the old mailbox (with a new dummy SMTP address to keep things working). Then old email will have continued to work.

    As you have deleted the old mailbox, the information required to create the internal references to the mailbox has gone as well.

    Therefore your only option is to inform all staff that if replying to "Reception" emails, they need to delete the recipient and select the actual receptionist from the GAL fresh. When typing a new email and reception comes up in the autocomplete, that needs to be deleted (by simply pressing down cursor and then delete). No other options.

    Simon.
    --
    Simon Butler
    Exchange MVP

    Blog: http://blog.sembee.co.uk/
    More Exchange Content: http://exchange.sembee.info/
    Exchange Resources List: http://exbpa.com/
    In the UK? Hire me: http://www.sembee.co.uk/

    Sembee is a registered trademark, used here with permission.

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    • #3
      Re: Internal Routing Problem

      Thanks for the reply Simon, even if it wasn't the news I was hoping for.

      The old mailbox is currently still only disconnected, I presume that if I recreate the Reception user and reconnect the mailbox to it, and then carry out the procedure you suggested as what I should of done it still won't work?

      Many Thanks
      John

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      • #4
        Re: Internal Routing Problem

        I don't think it will work because the link between the AD account and Exchange has been broken. If you reattach the mailbox all you are doing is attaching the data, not the internal references.

        Simon.
        --
        Simon Butler
        Exchange MVP

        Blog: http://blog.sembee.co.uk/
        More Exchange Content: http://exchange.sembee.info/
        Exchange Resources List: http://exbpa.com/
        In the UK? Hire me: http://www.sembee.co.uk/

        Sembee is a registered trademark, used here with permission.

        Comment


        • #5
          Re: Internal Routing Problem

          Thanks for all your help Simon, it's very much appreciated!

          It's a shame there's not a way to manually edit those links. Oh well I'll know for next time.

          Thanks Again
          John

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          • #6
            Re: Internal Routing Problem

            You can put the information back in manually, if you had it to copy. However as you have removed the AD account, the information is not there to check.

            Simon.
            --
            Simon Butler
            Exchange MVP

            Blog: http://blog.sembee.co.uk/
            More Exchange Content: http://exchange.sembee.info/
            Exchange Resources List: http://exbpa.com/
            In the UK? Hire me: http://www.sembee.co.uk/

            Sembee is a registered trademark, used here with permission.

            Comment


            • #7
              Re: Internal Routing Problem

              I have now managed to resolve this issue by adding an X500 type address to the new user account with the Exchange string for the old account.

              As I couldn't query the AD for the correct string I managed to lift the string from a .nk2 file on one of the users workstations. I had previously tried to add the string as an X.400 address as the server I looked after previous to this (IT is not the main part of my job!) ran Exchange 2000. Fortunately someone on another forum informed me it needs to be an X500 address for Exchange 2007.

              For anyone else that may have this problem in the future Microsoft KB 31324 explains how to add an X500 address. I would add a link but I apparently haven't made enough posts yet!

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