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display name query

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  • display name query

    I suspect I'm on the right track, but I'd just like to confirm.

    My client has an email address, let's call it [email protected].
    He is using a 3rd party, cloud hosted tool for building management.
    For some reason, this tool needs to inject the emails into the exchange system on my client's server. (No idea why, but anyway)
    It does so via SMTP.

    The email, when it appears in my client's mailbox, appears as just "[email protected]"

    -----Original Message-----
    From: [email protected] [mailto:[email protected]]
    Sent: Thursday, 12 January 2012 6:51 AM
    To: My Client

    He wants it to appear as:
    From: Service Desk [mailto:[email protected]]
    Sent: Wednesday, 11 January 2012 9:14 AM
    To: My Client

    I've already got the display name, fn, sn, correctly configured on the exchange side. I've

    sent myself a test email using OWA for the account, and it shows up as I expect it:

    From: - Service Desk [mailto:[email protected]]
    Sent: Thursday, 12 January 2012 9:56 AM
    To: [email protected]

    So, this makes me think, it's something that needs to be configured on the application side, rather than exchange, correct?

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  • #2
    Re: display name query

    You are correct. That information must be included in the email message when it is sent. Having that info in AD means that Outlook or OWA includes it when it sends the message. Since Exchange isn't sending the message, only receiving it, it won't add it to the message. The spec provides for this functionality.

    Network Consultant/Engineer
    Baltimore - Washington area and beyond


    • #3
      Re: display name query

      cool, thank you
      I think client is going to go with another application anyway..
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