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Help Where is my mail

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  • Help Where is my mail

    My MD has been told that someone has sent an email to him but he hasn't received it. It's not a surprise as we have an Anti Spam system in our DMZ that frequently blocks mail from the person who sent it. I checked in the Anti Spam and it shows that the mail has been received, was clean and so sent on to our Exchange 2010 server.

    I used the Tracking Log Explorer in Exchange to track the message and it shows that Exchange received the mail and delivered to my MD's mailbox. Only problem is, he didn't receive it. I've checked the Anti Spam Content Filtering in Exchange and it's not there. Neither is it my MD's junk mail. He is still receiving other external email. Is there a way of finding out where this mail went and view it or resend it? Here's a screen shot of the Message tracker. It's not uploaded it at full size it seems so it's quite hard to read.

    http://oi54.tinypic.com/2n832xe.jpg

  • #2
    Re: Help Where is my mail

    Does he have any rules set that might have moved/deleted the message?
    Tom Jones
    MCT, MCSE (2000:Security & 2003), MCSA:Security & Messaging, MCDBA, MCDST, MCITP(EA, EMA, SA, EDA, ES, CS), MCTS, MCP, Sec+
    PhD, MSc, FIAP, MIITT
    IT Trainer / Consultant
    Ossian Ltd
    Scotland

    ** Remember to give credit where credit is due and leave reputation points where appropriate **

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    • #3
      Re: Help Where is my mail

      Originally posted by Ossian View Post
      Does he have any rules set that might have moved/deleted the message?
      Are rules set per Outlook installation or are they saved against the mailbox? I'm just in the process of setting up an Outlook client to check but he's not the type of person to go messing around with setting up rules

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      • #4
        Re: Help Where is my mail

        I believe message tracking more than I believe users. I don't care how high up the food chain they are.
        The message is in the mailbox somewhere. If it isn't then the user deleted it and doesn't want to admit it. Users like to blame technology if they can.

        Main reasons for messages going missing: rules, spam filtering, user stupidity. Very rarely a technical reason.

        Rules are stored in the mailbox on Exchange, but cannot be accessed server side. You need Outlook or OWA to view them.

        Simon.
        --
        Simon Butler
        Exchange MVP

        Blog: http://blog.sembee.co.uk/
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        Sembee is a registered trademark, used here with permission.

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        • #5
          Re: Help Where is my mail

          I used to see people drag messages onto the mailbox itself in Outlook 2003. Couldn't access those messages anymore from Outlook, but if you went to OWA you could get into the main folder and move those messages back to a standard folder (e.g. the inbox).
          ** Remember to give credit where credit is due and leave reputation points where appropriate **

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