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  • Email Routing within organisation issues

    Hi,
    We've got a rather strange & annoying bug happening with our Exchange 2010 organisation.
    Basically, two users, myself included as one of them, we removed our mailboxes and re-added them a while back to fix an issue we were having. Whilst it fixed that issue, it caused anyone who emails myself to send to the old SMTP address which was an old primary on my mailbox (basically my user account was renamed from an old user to my details). So when people emailed, it bounced back even though that SMTP address is an alias on my mailbox.
    The only way we found to fix this was to advise users to clear their outlook profile directory's and let it recreate, thereby when emailing me, forcing outlook to get 'new' information about my mailbox from the server.
    Unfortunately not everyone has done this and its beginning to cause problems.

    Is there something i can do server side to remedy this?
    I have the old X400/X500/SMTP addresses in as aliases on my account, but that hasn't fixed it.

    Thanks in advance all

  • #2
    Re: Email Routing within organisation issues

    Nothing unusual here. It is not a bug either.
    Exchange doesn't use the SMTP address for sending email - it is only used to move email between the accounts.
    The X.400 address you have put on the account must be wrong, because by recreating the account you have broken the link.

    There is no need to recreate the entire Outlook profile, it is either an old copy of the OAB or the nicknames file. Removing the address from the nicknames list and then selecting it fresh from the GAL will mean email is sent to the new address. Old email will continue to fail.

    The sure fire way to deal with this issue is to NOT recreate the mailbox. Create a new account, mail enable it, forward everything to the new mailbox, hide the old account from the GAL. All new and old email is then caught.

    Simon.
    --
    Simon Butler
    Exchange MVP

    Blog: http://blog.sembee.co.uk/
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    Sembee is a registered trademark, used here with permission.

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    • #3
      Re: Email Routing within organisation issues

      Originally posted by Sembee View Post
      Nothing unusual here. It is not a bug either.
      Exchange doesn't use the SMTP address for sending email - it is only used to move email between the accounts.
      The X.400 address you have put on the account must be wrong, because by recreating the account you have broken the link.
      I'm 99% certain the x400 address is correct, I'll double check tomorrow though.

      There is no need to recreate the entire Outlook profile, it is either an old copy of the OAB or the nicknames file. Removing the address from the nicknames list and then selecting it fresh from the GAL will mean email is sent to the new address. Old email will continue to fail.
      All that was tried, the only way to completely fix the issue on users mailboxes was to recreate their profiles on the users that couldn't send to the rebuilt mailboxes. Even a manual delete of the nicknames file didn't resolve it, but that's by the by now.

      The sure fire way to deal with this issue is to NOT recreate the mailbox. Create a new account, mail enable it, forward everything to the new mailbox, hide the old account from the GAL. All new and old email is then caught.

      Simon.
      Bit of a messy way of doing it IMO...but I'm somewhat of a perfectionist.:-p

      Anyway, will check the x400's tomorrow...anyway to gleam that info from a failed sent bounce, or otherwise, as the bounces only list smtp addresses?

      Thanks.

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