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  • SBS2011 Exchange server - blank body mails

    Long time lurker , first time poster

    I have a fresh build of SBS2011 - No Anti virus or external messaging filtering service - all patches.

    My users have started recieving emails with blank body however any attachments and subject line are intact and present.

    On two of the users I removed the AV ESET and installed Microsoft security essentials but the problem presisted.

    I then asked the users only to use OWA instead of Outlook client but the problem renmains.

    Any ideas or where to begin looking? I have already searched around these forums but no joy..

  • #2
    Re: SBS2011 Exchange server - blank body mails

    That is classic interference. AV, Antispam, firewall doing SMTP scanning, something like that.

    Simon.
    --
    Simon Butler
    Exchange MVP

    Blog: http://blog.sembee.co.uk/
    More Exchange Content: http://exchange.sembee.info/
    Exchange Resources List: http://exbpa.com/
    In the UK? Hire me: http://www.sembee.co.uk/

    Sembee is a registered trademark, used here with permission.

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    • #3
      Re: SBS2011 Exchange server - blank body mails

      Simon,

      As I said, there is no Anti Virus on the Server

      There is no Anti virus on the PC as clients have been told to use OWA to see if problem still persists.

      There is no firewall scanning the mails

      There is no email filtering as MX records point direct to SBS

      Comment


      • #4
        Re: SBS2011 Exchange server - blank body mails

        It seems that it's only .html emails that are affected..... any attachments are fine its just the body that will appear blank when recieving html emails.

        Plain text emails are unaaffected.
        Last edited by Koolvin; 6th May 2011, 13:58.

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        • #5
          Re: SBS2011 Exchange server - blank body mails

          Sure about the firewall not scanning SMTP traffic? Unless it is a very basic router, there is a good chance that it is. Many of the proper firewalls will do so.

          Have you attempted to implement a disclaimer or anything like that? Again that can cause similar issues.

          The fact that is only HTML emails is a clear sign of interference, as the email isn't being rendered correctly.

          Simon.
          --
          Simon Butler
          Exchange MVP

          Blog: http://blog.sembee.co.uk/
          More Exchange Content: http://exchange.sembee.info/
          Exchange Resources List: http://exbpa.com/
          In the UK? Hire me: http://www.sembee.co.uk/

          Sembee is a registered trademark, used here with permission.

          Comment


          • #6
            Re: SBS2011 Exchange server - blank body mails

            Originally posted by Sembee View Post
            Sure about the firewall not scanning SMTP traffic? Unless it is a very basic router, there is a good chance that it is. Many of the proper firewalls will do so.

            Have you attempted to implement a disclaimer or anything like that? Again that can cause similar issues.

            The fact that is only HTML emails is a clear sign of interference, as the email isn't being rendered correctly.

            Simon.
            100% sure it's not the router. I set up a new account on the system and never se up outlook on a client machine. So I tested OWA and HTML emails can be sent and received fine from this new account from any machine.

            This only leaves me with one conclusion... Upon setting up outlook 2007 for a user it sets something server side for the user that strips HTML on the body of a message.

            Any ideas?

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            • #7
              Re: SBS2011 Exchange server - blank body mails

              We had the same problem. Installing all update rollups for exchange solved it.

              Ben

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