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  • Global Address List

    I am seening issues with my GAL. I created a new user a week ago and for some reason still doens't show in the GAL. If i go to All users, I am able to find it.
    If i disabled Cache Mode in Outlook 2007, it appears but when i re-enable it, it disappears.

    I have gone to the EMC and force an update of the Offline GAL and no luck. Any ideas?
    thanks,

  • #2
    Re: Global Address List

    Try disabling the cache mode for Outlook, dowmloading the OAB via Outlook and then re-enable offline files.

    This is a common issue I have experienced with Outlook in cache mode. It can take a while to come down.

    Comment


    • #3
      Re: Global Address List

      On a correctly functioning system the most you should wait for a new user to appear is 48 hours. Anything longer and something isn't working.

      By default, Exchange regenerates the OAB every 24 hours. This can be changed.
      Then Outlook will download the OAB file either once every 24 hours (which cannot be changed), when it is started or by choosing to download the OAB from the Send/Receive menu.

      You can force the OAB to regenerate using this command:

      get-offlineaddressbook | update-offlineaddressbook

      Depending on the size of the GAL it can take a little while to generate.

      You may also want to look at get-offlineaddressbook |fl to confirm the generation time, and that generation hasn't been disabled.

      Finally this can also be an issue if you have public folder distribution enabled for the OAB and don't have a public folder store, or the public folder doesn't have the server listed as a replica.

      Simon.
      --
      Simon Butler
      Exchange MVP

      Blog: http://blog.sembee.co.uk/
      More Exchange Content: http://exchange.sembee.info/
      Exchange Resources List: http://exbpa.com/
      In the UK? Hire me: http://www.sembee.co.uk/

      Sembee is a registered trademark, used here with permission.

      Comment


      • #4
        Re: Global Address List

        I have force the update and waited and still nothing. The weird thing is that as soon as I disable Cache mode my user shows. I then download the OAB, re-enable cache mode and the user disappears.

        Thoughts?

        Comment


        • #5
          Re: Global Address List

          There is nothing weird about what you are seeing at all.
          When Outlook is in cached mode it is using the Offline Address Book, which is downloaded from Exchange and stored locally.
          Take Outlook out of cached mode and it is using the GAL and live lookups. Therefore the behaviour you are seeing, is to be expected.

          The problem is with your OAB.

          Without Outlook closed (and not listed in task manager) delete all files on your system with the extension *.OAB. Then restart Outlook. That will force Outlook to download a complete copy of the OAB.

          If the user doesn't appear, then the problem is with the Offline Address Book generation.

          Simon.
          --
          Simon Butler
          Exchange MVP

          Blog: http://blog.sembee.co.uk/
          More Exchange Content: http://exchange.sembee.info/
          Exchange Resources List: http://exbpa.com/
          In the UK? Hire me: http://www.sembee.co.uk/

          Sembee is a registered trademark, used here with permission.

          Comment


          • #6
            Re: Global Address List

            OK, that seem to have worked. But if i have to do this for every user it's going to be tough. How do i make sure this doesn't happen again when i create new users?
            Thanks,

            Comment


            • #7
              Re: Global Address List

              Ok, I spoke too soon. I deledted all the *.oab files. Opened outlook and the user was there. I then went the Send/Receive and Download AB and the user dissapeared.

              So is it the AB generation? How can I correct it,
              Thanks,

              Comment


              • #8
                Re: Global Address List

                If you had deleted the OAB files then you should have had a correct OAB. Was Outlook in cached mode when it started?

                You shouldn't need to download the OAB manually because Outlook does that when it starts.
                Which distribution method are you using for OAB? Public Folders or Web Services?

                Simon.
                --
                Simon Butler
                Exchange MVP

                Blog: http://blog.sembee.co.uk/
                More Exchange Content: http://exchange.sembee.info/
                Exchange Resources List: http://exbpa.com/
                In the UK? Hire me: http://www.sembee.co.uk/

                Sembee is a registered trademark, used here with permission.

                Comment


                • #9
                  Re: Global Address List

                  When I try to force an update from the CS, I get this:
                  [PS] C:\Windows\System32>Update-GlobalAddressList -identity "Default global Address List"
                  WARNING: The recipient "myco.com/Microsoft Exchange System
                  Objects/Offline Address Book - \/o=First Organization\/cn=addrlists\/cn=oab" is invalid
                  and could not be updated.
                  WARNING: The recipient "myco.com/Microsoft Exchange System
                  Objects/Offline Address Book - First Administrative Group" is invalid and could not be
                  updated.
                  WARNING: The recipient "myco.com/Microsoft Exchange System
                  Objects/Schedule+ Free Busy Information - First Administrative Group" is invalid and
                  could not be updated.
                  [PS] C:\Windows\System32>

                  Comment


                  • #10
                    Re: Global Address List

                    I am using both methods. Under Distribution Mechanism it says "Public Folders; Web-Based"

                    Comment


                    • #11
                      Re: Global Address List

                      You shouldn't get errors when running the command, so that would point to why the OAB isn't updating correctly.

                      First thing to do is check in Public Folder Management Console that the Offline Address Book folder and all of its sub folders have the server listed as a replica. If there is no replica listed, then add it in.
                      You will find the OAB folder under System Folders.

                      If it doesn't exist, then that is probably the cause of the problems. Do you have any Outlook 2003 or older clients? If not then you may well be able to disable Public Folder distribution.

                      Simon.
                      --
                      Simon Butler
                      Exchange MVP

                      Blog: http://blog.sembee.co.uk/
                      More Exchange Content: http://exchange.sembee.info/
                      Exchange Resources List: http://exbpa.com/
                      In the UK? Hire me: http://www.sembee.co.uk/

                      Sembee is a registered trademark, used here with permission.

                      Comment


                      • #12
                        Re: Global Address List

                        If i go to PFMC and click on System Pulic Folders then rith click and go to properties on OFFLINE address book there is no replica under Replication Tab.
                        However if I tried to add it I get this error and it won't apply changes.
                        Same happens for Schedule + Free Busy.

                        I don't have any outlook 2003 clients.

                        --------------------------------------------------------
                        Microsoft Exchange Error
                        --------------------------------------------------------
                        The following error(s) occurred while saving changes:
                        set-publicfolder
                        Failed
                        Error:
                        Cannot save the object '\NON_IPM_SUBTREE\OFFLINE ADDRESS BOOK'. Please make sure that you specified the correct Identity and that you have the necessary permissions to save it.
                        MapiExceptionNotFound: Unable to set properties on object. (hr=0x8004010f, ec=-2147221233)
                        Diagnostic context:
                        Lid: 18969 EcDoRpcExt2 called [length=194]
                        Lid: 27161 EcDoRpcExt2 returned [ec=0x0][length=532][latency=78]
                        Lid: 23226 --- ROP Parse Start ---
                        Lid: 27962 ROP: ropSetProps [10]
                        Lid: 17082 ROP Error: 0x8004010F
                        Lid: 30561
                        Lid: 21921 StoreEc: 0x8004010F
                        Lid: 27962 ROP: ropExtendedError [250]
                        Lid: 1494 ---- Remote Context Beg ----
                        Lid: 1238 Remote Context Overflow
                        Lid: 21970 StoreEc: 0x8004010F PropTag: 0x678A0102
                        Lid: 21970 StoreEc: 0x8004010F PropTag: 0x3D210102
                        Lid: 21970 StoreEc: 0x8004010F PropTag: 0x668F0040
                        Lid: 21970 StoreEc: 0x8004010F PropTag: 0x67870102
                        Lid: 21970 StoreEc: 0x8004010F PropTag: 0x678A0102
                        Lid: 21970 StoreEc: 0x8004010F PropTag: 0x668F0040
                        Lid: 21970 StoreEc: 0x8004010F PropTag: 0x3D210102
                        Lid: 21970 StoreEc: 0x8004010F PropTag: 0x67870102
                        Lid: 21970 StoreEc: 0x8004010F PropTag: 0x678A0102
                        Lid: 21970 StoreEc: 0x8004010F PropTag: 0x67870102
                        Lid: 21970 StoreEc: 0x8004010F PropTag: 0x678A0102
                        Lid: 21970 StoreEc: 0x8004010F PropTag: 0x668F0040
                        Lid: 21970 StoreEc: 0x8004010F PropTag: 0x66980102
                        Lid: 21970 StoreEc: 0x8004010F PropTag: 0x678D0102
                        Lid: 3362 StoreEc: 0x8004010F
                        Lid: 9206 StoreEc: 0x8004010F
                        Lid: 4559 StoreEc: 0x8004010F
                        Lid: 1750 ---- Remote Context End ----
                        Lid: 26849
                        Lid: 21817 ROP Failure: 0x8004010F
                        Lid: 25761
                        Lid: 1940 StoreEc: 0x8004010F
                        Lid: 25297
                        Lid: 21201 StoreEc: 0x8004010F


                        --------------------------------------------------------
                        OK
                        --------------------------------------------------------

                        Comment


                        • #13
                          Re: Global Address List

                          Let me add that if I click on the Exchange General Tab on Offline Address Book - First Administrative Group, I get the following error.


                          ---------------------------
                          Microsoft Exchange
                          ---------------------------
                          The properties on 'Offline Address Book - F
                          irst Administrative Group' have invalid data.If you click OK,
                          default values will be used instead and will be saved
                          if you do not change them before hitting Apply or OK on the property page.
                          If you click cancel, the object will be displayed read-only and corrupted values will be retained.
                          The following values have invalid data:
                          Alias.
                          ---------------------------
                          OK Cancel
                          ---------------------------

                          Comment


                          • #14
                            Re: Global Address List

                            You should have sub directories under OAB - for the three versions of the OAB that Exchange supports. Each of those should have a replica listed. This does not include the root.

                            However if you have Outlook 2007 and higher clients then you might also want to consider turning off public folder distribution of the OAB in EMC.

                            Simon.
                            --
                            Simon Butler
                            Exchange MVP

                            Blog: http://blog.sembee.co.uk/
                            More Exchange Content: http://exchange.sembee.info/
                            Exchange Resources List: http://exbpa.com/
                            In the UK? Hire me: http://www.sembee.co.uk/

                            Sembee is a registered trademark, used here with permission.

                            Comment

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