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  • exchange information store instance failed Cluster

    HI All,

    I have a problem my mailbox server is in cluster, we have patched December patch's on last Friday on one node and rebooted it on saturday, after reboot the server when we fail over this node mailbox is working fine for 1 hour and all exchange server are getting stopped, When i checked in the event one event shown as exchange information store instance failed. if i move it other node it is working fine. Please help me

  • #2
    Re: exchange information store instance failed Cluster

    Sorry, my crystal ball must have been on the blink

    Which version of Exchange, and which SP?
    Which server OS?
    Which patch did you apply (and can you roll it back)?
    What is the actual event?
    Tom Jones
    MCT, MCSE (2000:Security & 2003), MCSA:Security & Messaging, MCDBA, MCDST, MCITP(EA, EMA, SA, EDA, ES, CS), MCTS, MCP, Sec+
    PhD, MSc, FIAP, MIITT
    IT Trainer / Consultant
    Ossian Ltd
    Scotland

    ** Remember to give credit where credit is due and leave reputation points where appropriate **

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    • #3
      Re: exchange information store instance failed Cluster

      OS is :Windows server 2008
      Exchange 2007 sp2

      Patches:
      Security update for Microsoft windows (Kb2296199)
      Security update for Microsoft windows (Kb2305420)
      Security update for Microsoft windows (Kb2416400)
      Security update for Microsoft windows (Kb2423089)
      Security update for Microsoft windows (Kb2436673)
      Security update for Microsoft windows (Kb2442962)
      update for Microsoft (kb2467659)

      update Rollup 5 for Exchange Server 2007 Service pack 2 (KB2407132)

      Comment


      • #4
        Re: exchange information store instance failed Cluster

        IMHO get both members up to date (SP3 + roll ups) and then troubleshoot if needed, but Sembee will give you authoritative advice

        What about the event logs?
        Tom Jones
        MCT, MCSE (2000:Security & 2003), MCSA:Security & Messaging, MCDBA, MCDST, MCITP(EA, EMA, SA, EDA, ES, CS), MCTS, MCP, Sec+
        PhD, MSc, FIAP, MIITT
        IT Trainer / Consultant
        Ossian Ltd
        Scotland

        ** Remember to give credit where credit is due and leave reputation points where appropriate **

        Comment


        • #5
          Re: exchange information store instance failed Cluster

          event log is 1069

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          • #6
            Re: exchange information store instance failed Cluster

            Have you read this article?
            http://support.microsoft.com/kb/945078
            or this one? http://www.experts-exchange.com/Micr..._24176183.html
            Tom Jones
            MCT, MCSE (2000:Security & 2003), MCSA:Security & Messaging, MCDBA, MCDST, MCITP(EA, EMA, SA, EDA, ES, CS), MCTS, MCP, Sec+
            PhD, MSc, FIAP, MIITT
            IT Trainer / Consultant
            Ossian Ltd
            Scotland

            ** Remember to give credit where credit is due and leave reputation points where appropriate **

            Comment


            • #7
              Re: exchange information store instance failed Cluster

              Any reason you haven't deployed SP3 for Exchange 2007?
              Did you patch both nodes? Did you do so in the correct way? If you didn't patch both nodes then that is probably part of the problem. They should remain at the same patch level.

              As already advised, I would suggest installing SP3 on to the passive node, failover and then patch the previously active (now passive) node.

              Simon.
              --
              Simon Butler
              Exchange MVP

              Blog: http://blog.sembee.co.uk/
              More Exchange Content: http://exchange.sembee.info/
              Exchange Resources List: http://exbpa.com/
              In the UK? Hire me: http://www.sembee.co.uk/

              Sembee is a registered trademark, used here with permission.

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              • #8
                Re: exchange information store instance failed Cluster

                As I told (Mail box server Role) x server is having problem after patching and y is not patched working fine, I tried reboot the X server second time services are working fine and failover the cluster from Y to X, It was working fine for 1 hour and automatically all transport services got stopped on X server, tried starting services manually on X it is working fine and there is no issue. Failover from X to Y and Next day again reboot the X server and failover back(from Y to X) again to the server X it is working fine now Till now no issue. Planing to monitor some more day and patch the next server (Y).

                I have done 2 times reboot every thing is fixed...... Sembee please suggest me is the server is not rebooted properly to get patches effect on the server.


                I don’t what happened it is really surprise to me. I have to find the root cause.
                Last edited by mohan28k; 31st January 2011, 16:54.

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                • #9
                  Re: exchange information store instance failed Cluster

                  I have no idea why you are seeing the problems that you are.
                  Did you verify that failover occurs correctly before patching the servers? It has to be related to the mismatched patch level, a cluster pair should not be kept on different patch levels for longer than necessary.

                  Simon.
                  --
                  Simon Butler
                  Exchange MVP

                  Blog: http://blog.sembee.co.uk/
                  More Exchange Content: http://exchange.sembee.info/
                  Exchange Resources List: http://exbpa.com/
                  In the UK? Hire me: http://www.sembee.co.uk/

                  Sembee is a registered trademark, used here with permission.

                  Comment

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