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  • Restrict sender to be the original recipient

    There must be a way to do this with transport rules but I cannot figure it out!


    My operating environment is:
    • Exchange 2007 SP1 on Server 2008
    • Workstations with Windows XP and Outlook 2007
    I have a generic domain that we receive emails for several different orgs on. Each org has 2 or 3 mailboxes, depending on how much stuff we handle for them. I need to make sure that the replying mailbox on an email is the same one that the original one was sent to: For example, [email protected] sends an email to us @ [email protected]. One of my agents who is monitoring that mailbox responds to the email. However, the agent wasn't paying attention to what email box they were in and composed the reply from [email protected]. The recipient gets confused and forwards the email to their boss and the boss blows a gasket saying that our service is unacceptable.

    I want to set a transport rule (or something) so that the original recipient of the email ([email protected]) is the only one who can reply to the email. It would be nice if we could throw an error email back to the agent and say 'sorry, you cannot send from this account. please use the correct account'. I have looked at address rewriting but do not want to pursue that route right now.

    Ideas or solutions?

  • #2
    Re: Restrict sender to be the original recipient

    Not sure that is possible.
    How is Outlook/Exchange going to know what was the original destnation of the mailbox?

    If you hit reply on an email when you have multiple mailboxes opened in Outlook, then the From field will be auto populated with the correct account. If you have all of the emails for the different addresses, then Exchange isn't going to know what address it was coming from.

    Being blunt, you are looking for a technical issue to a personnel issue.

    Easiest way to resolve this problem? Fire the next person to make the mistake.

    Simon.
    --
    Simon Butler
    Exchange MVP

    Blog: http://blog.sembee.co.uk/
    More Exchange Content: http://exchange.sembee.info/
    Exchange Resources List: http://exbpa.com/
    In the UK? Hire me: http://www.sembee.co.uk/

    Sembee is a registered trademark, used here with permission.

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    • #3
      Re: Restrict sender to be the original recipient

      I agree but am trying to be proactive instead of reactive. The simple solutions is to tell everyone to be dilligent and then fire them if they screw up. However, one screwup could cost the company millions of dollars in the long run.

      There HAVE to be other people out there who want to accomplish the same thing.

      Comment


      • #4
        Re: Restrict sender to be the original recipient

        I have been working with Exchange for many years, note the little MVP logo by my name, I have held that for over 5 years, and while this kind of request has come up before, the only resolution is the one I have identified.

        This is not a technical issue, it is a procedure issue. "There are seldom technical solutions to behavioural problems" (Ed Crowley, another Exchange MVP).

        As I have already said - how would Exchange know that the message is wrong and block it? It doesn't. There is no way it can know.

        If that means you have to change the procedures, for example force users to change Outlook profiles, rather than having everything in one mailbox, then that is what you would have to do. If a mistake would cost millions of dollars, then hiring someone to check every email by hand would be more cost effective (say 50k a year salary, they only have to spot one error every 20 years to pay for themselves).

        Simon.
        --
        Simon Butler
        Exchange MVP

        Blog: http://blog.sembee.co.uk/
        More Exchange Content: http://exchange.sembee.info/
        Exchange Resources List: http://exbpa.com/
        In the UK? Hire me: http://www.sembee.co.uk/

        Sembee is a registered trademark, used here with permission.

        Comment

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