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  • Additional mailboxes - emails in wrong sent items folder

    Not sure if this is Outlook or Exchange, but:

    Client has EX2007. They have about 15 'common' mailboxes, that are attached through the outlook profiles of a number of users, all with "full access" to the mailboxes.

    When they find an email in one of the mailboxes (call it 'accounts') and click reply, it replies showing the address of the accounts mailbox.
    But the message goes into their sent-items folder, rather than the 'accounts' sent folder

    does this make sense?

    Is this normal behaviour, or have I done something wrong?
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  • #2
    Re: Additional mailboxes - emails in wrong sent items folder

    That is Outlook, and it is the standard behaviour.
    The email goes in the Sent Items of the mailbox that sent the email, as it is considerred to be owned by that mailbox, not the shared mailbox.

    The behaviour can be changed.

    For Outlook 2010, remove the mailboxes as additional mailboxes and configure them as additional Accounts instead.

    For Outlook 2007 and 2003, make the changes outlined in the following KB articles.

    Outlook 2007
    http://support.microsoft.com/kb/972148
    Requires Outlook 2007 Hotfix: 970944
    http://support.microsoft.com/kb/970944/

    Outlook 2003
    http://support.microsoft.com/kb/953804/
    Requires Outlook 2003 Hotfix: 953803
    http://support.microsoft.com/kb/953803/

    For anything older, or other products, tough. Upgrade.

    Simon.
    --
    Simon Butler
    Exchange MVP

    Blog: http://blog.sembee.co.uk/
    More Exchange Content: http://exchange.sembee.info/
    Exchange Resources List: http://exbpa.com/
    In the UK? Hire me: http://www.sembee.co.uk/

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    • #3
      Re: Additional mailboxes - emails in wrong sent items folder

      thanks Simon

      One thing - when you say add as accounts, im going into control panel > mail > profile > server settings > more settings > advanced > open additional mailboxes

      If it's 2007,I just need to make the registry change you specified ?

      and does this change to "send on behalf of" instead by any chance ?
      Last edited by tehcamel; 27th October 2010, 16:47.
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      • #4
        Re: Additional mailboxes - emails in wrong sent items folder

        For Outlook 2010, new account. Not the Mail Profile tool. In Outlook, choose to add a new account and run through the wizard.

        It doesn't have any affect on Send As/Send on Behalf of, as that is an Exchange server setting usually.

        Simon.
        --
        Simon Butler
        Exchange MVP

        Blog: http://blog.sembee.co.uk/
        More Exchange Content: http://exchange.sembee.info/
        Exchange Resources List: http://exbpa.com/
        In the UK? Hire me: http://www.sembee.co.uk/

        Sembee is a registered trademark, used here with permission.

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        • #5
          Re: Additional mailboxes - emails in wrong sent items folder

          ok cool thanks.. I made the reg change, and now he gets "unable to send on behalf of the mailbox"
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          • #6
            Re: Additional mailboxes - emails in wrong sent items folder

            How has the user sending the email been granted permissions?
            Delegates, Send on Behalf of or Send As?

            Simon.
            --
            Simon Butler
            Exchange MVP

            Blog: http://blog.sembee.co.uk/
            More Exchange Content: http://exchange.sembee.info/
            Exchange Resources List: http://exbpa.com/
            In the UK? Hire me: http://www.sembee.co.uk/

            Sembee is a registered trademark, used here with permission.

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            • #7
              Re: Additional mailboxes - emails in wrong sent items folder

              group called "# Full_Access_Common_MBX"
              added user to group
              went into management console, right clicked the mailbox, manage full access permissions, added group

              i've got the same for "# Send_As_Common" just to test, and I did that by going to "manage send as"
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              • #8
                Re: Additional mailboxes - emails in wrong sent items folder

                Full Mailbox doesn't give you Send As - hasn't done so since a post SP2 update for Exchange 2003. You have to set Send As separately.
                Then don't forget that Exchange caches permissions, so if you tried it, failed, changed permissions, it will not work for up to 2 hours.

                Simon.
                --
                Simon Butler
                Exchange MVP

                Blog: http://blog.sembee.co.uk/
                More Exchange Content: http://exchange.sembee.info/
                Exchange Resources List: http://exbpa.com/
                In the UK? Hire me: http://www.sembee.co.uk/

                Sembee is a registered trademark, used here with permission.

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                • #9
                  Re: Additional mailboxes - emails in wrong sent items folder

                  oh that's so stupid
                  so as well as giving full access, i'd also have to give SendAs ?
                  I guess i'll be doin that toomrrow morning

                  thanks mate
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                  • #10
                    Re: Additional mailboxes - emails in wrong sent items folder

                    It was requested by customers apparently.
                    They wanted people to be able to have full access to mailboxes, but not able to send as that user. I can see the sense in it, and it has been around now for some time. Split the ability to send email from accessing it.

                    Simon.
                    --
                    Simon Butler
                    Exchange MVP

                    Blog: http://blog.sembee.co.uk/
                    More Exchange Content: http://exchange.sembee.info/
                    Exchange Resources List: http://exbpa.com/
                    In the UK? Hire me: http://www.sembee.co.uk/

                    Sembee is a registered trademark, used here with permission.

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                    • #11
                      Re: Additional mailboxes - emails in wrong sent items folder

                      ok.. I'll make sure he has both

                      thanks so much simon
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