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  • Out Of Office Issues

    Hello, I have an Exchange 2007 setup. I recently realized that Out Of Office configuration for some particular users were not working.

    It gets notified that they have Out Of Office configured and currently running but no notification mail is sent back when internal / external clients send mails to these recipients.

    How can this issue be corrected organizational wide.. Thank you.

  • #2
    Re: Out Of Office Issues

    Without more information, "create an entire new AD infrastructure" would be a possible solution.

    Is there anything about these "some particular users" that is different to other users (presumably with OOF working)?

    Have they set an OOF message text or left that blank?
    How did they set it (OWA or Outlook)?
    Tom Jones
    MCT, MCSE (2000:Security & 2003), MCSA:Security & Messaging, MCDBA, MCDST, MCITP(EA, EMA, SA, EDA, ES, CS), MCTS, MCP, Sec+
    PhD, MSc, FIAP, MIITT
    IT Trainer / Consultant
    Ossian Ltd
    Scotland

    ** Remember to give credit where credit is due and leave reputation points where appropriate **

    Comment


    • #3
      Re: Out Of Office Issues

      Quite common, but impossible to correct globally.

      OOTO is a rule, and it possible for the OOTO message to get stuck. It has to be reset using outlook.exe /cleanrules

      Then it can be reset correctly. The usual cause is using Outlook 2003 or a Blackberry to set the OOTO message, because of the way that you can have two OOTO messages with Outlook 2007/Exchange 2007.

      Simon.
      --
      Simon Butler
      Exchange MVP

      Blog: http://blog.sembee.co.uk/
      More Exchange Content: http://exchange.sembee.info/
      Exchange Resources List: http://exbpa.com/
      In the UK? Hire me: http://www.sembee.co.uk/

      Sembee is a registered trademark, used here with permission.

      Comment


      • #4
        Re: Out Of Office Issues

        These particular users, even including myself have no problems with using the messaging system.

        Even some users whose mailboxes reside in the same mailbox database as mine can set auto-replies using OOF without hustle . So it makes it a bit baffling for my case and others.

        The OOF was set in OWA, when it wasn't working we tried Outlook but gave the same problems. The OOF message space was also populated with text.

        What is going to be the effect of creating a whole new AD infrastructure on my existing AD, and how do I go about that?.

        Thank you.

        Comment


        • #5
          Re: Out Of Office Issues

          Creating a whole new infrastructure involves:
          Reformatting all servers
          Reinstalling the operating system
          Creating a new domain
          Creating new mailboxes
          ets. etc.

          It was NOT repeat NOT meant to be taken seriously

          What version of Outlook are your users using?
          How many (out of how many total) are affected?

          Have you tried sembee's "clear rules" suggestion?
          If it works, you could use a logon script to apply it globally
          Tom Jones
          MCT, MCSE (2000:Security & 2003), MCSA:Security & Messaging, MCDBA, MCDST, MCITP(EA, EMA, SA, EDA, ES, CS), MCTS, MCP, Sec+
          PhD, MSc, FIAP, MIITT
          IT Trainer / Consultant
          Ossian Ltd
          Scotland

          ** Remember to give credit where credit is due and leave reputation points where appropriate **

          Comment


          • #6
            Re: Out Of Office Issues

            Thanks for your reply. Obviously, reformatting and creating everything at fresh would be a major project.

            I am using Outlook 2007 and the other affected user is using Outlook 2003, in which he's ever set an OOF long ago.

            I used Sembee's "clear rules", "office install path"/outlook.exe/clearrules and even used /clearserverrules, on both Outlook clients. What I noticed was that it cleared one rule i had in Outlook 2007, thus I knew the switch was working perfectly. But on testing my OOF configuration again, it wasn't working.

            I don't know how many users might be experiencing this since most of them don't even use it during their leave periods.

            What could be the next line of action. Thank you.

            Comment


            • #7
              Re: Out Of Office Issues

              Does the Out of Office message appear in message tracking?
              Which option have you got it enabled for? Internal and External or external only?

              Simon.
              --
              Simon Butler
              Exchange MVP

              Blog: http://blog.sembee.co.uk/
              More Exchange Content: http://exchange.sembee.info/
              Exchange Resources List: http://exbpa.com/
              In the UK? Hire me: http://www.sembee.co.uk/

              Sembee is a registered trademark, used here with permission.

              Comment


              • #8
                Re: Out Of Office Issues

                Out of Office notifications show up both in Outlook and OWA. On the taskbar it shows Out of Office is enabled. But it doesn't seem to be working.

                I tried both options both Internal Only and also (Internal & External) but it also returns the same result.

                Comment


                • #9
                  Re: Out Of Office Issues

                  To enable out-of-office reply messages to the Internet, follow these steps:

                  1.Start Exchange System Manager.
                  2.Double-click Global Settings, and then click Internet Message Formats.
                  3.In the details pane, right-click a domain name, and then click Properties.

                  Note By default, "*" is the SMTP domain.

                  4.In the Default Properties dialog box, click Advanced, and then click to select the Allow out of office responses check box.

                  This allows out-of-office reply messages to be sent under this SMTP policy.
                  |
                  +-- JDMils
                  |
                  +-- Regional Systems Engineer, DotNet programmer & Jack of all trades
                  |

                  Comment


                  • #10
                    Re: Out Of Office Issues

                    Originally posted by JDMils View Post
                    To enable out-of-office reply messages to the Internet, follow these steps:

                    1.Start Exchange System Manager.
                    2.Double-click Global Settings, and then click Internet Message Formats.
                    3.In the details pane, right-click a domain name, and then click Properties.

                    Note By default, "*" is the SMTP domain.

                    4.In the Default Properties dialog box, click Advanced, and then click to select the Allow out of office responses check box.

                    This allows out-of-office reply messages to be sent under this SMTP policy.
                    Lovely instructions - FOR EXCHANGE 2003.
                    This is a question about Exchange 2007, which enables Out of Office in a different way.


                    Simon.
                    --
                    Simon Butler
                    Exchange MVP

                    Blog: http://blog.sembee.co.uk/
                    More Exchange Content: http://exchange.sembee.info/
                    Exchange Resources List: http://exbpa.com/
                    In the UK? Hire me: http://www.sembee.co.uk/

                    Sembee is a registered trademark, used here with permission.

                    Comment


                    • #11
                      Re: Out Of Office Issues

                      Originally posted by nukunu View Post
                      Out of Office notifications show up both in Outlook and OWA. On the taskbar it shows Out of Office is enabled. But it doesn't seem to be working.

                      I tried both options both Internal Only and also (Internal & External) but it also returns the same result.
                      What about message tracking?
                      OOTO messages should work internally, if they are not working there either then something is blocking them. Prime candidates are AV or Antispam software. Failure to the internet is quite common (for the same reasons) but failure internally is not very usual.

                      Simon.
                      --
                      Simon Butler
                      Exchange MVP

                      Blog: http://blog.sembee.co.uk/
                      More Exchange Content: http://exchange.sembee.info/
                      Exchange Resources List: http://exbpa.com/
                      In the UK? Hire me: http://www.sembee.co.uk/

                      Sembee is a registered trademark, used here with permission.

                      Comment


                      • #12
                        Re: Out Of Office Issues

                        Thanks for your reply. I did some little reading coupled with all the guidance you gave.

                        I found my way out by clearing all previous rules and used normal client side rules instead of OOF itself.

                        The rule was :
                        If any message arrives | Which is Sent to people or distribution group (me) | Within a specified time period (e.g. Sep 06 - Sep 15) | Allow server to reply with specified message ( Subject: Out of Office; Message: Any message).

                        This automatically replies just like OOF does but it keeps on replying the same user anytime he/she sends unlike OOF itself. Anyways I am too worried about that.
                        However this is only working internally.

                        How can I enable these server replies to external clients. How can I enable JDMil's method in Exchange 2007.

                        Thank you for the feedbacks..

                        Comment


                        • #13
                          Re: Out Of Office Issues

                          Thanks for your reply. I did some little reading coupled with all the guidance you gave.

                          I found my way out by clearing all previous rules and used normal client side rules instead of OOF itself.

                          The rule was :
                          If any message arrives | Which is Sent to people or distribution group (me) | Within a specified time period (e.g. Sep 06 - Sep 15) | Allow server to reply with specified message ( Subject: Out of Office; Message: Any message).

                          This automatically replies just like OOF does but it keeps on replying the same user anytime he/she sends unlike OOF itself. Anyways I am too worried about that.
                          However this is only working internally.

                          How can I enable these server replies to external clients. How can I enable JDMil's method in Exchange 2007.

                          Thank you for the feedbacks..

                          Comment

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