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Email not coming through exchange but coming through alternate email Exchange 2007

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  • Email not coming through exchange but coming through alternate email Exchange 2007

    We have an Exchange 2007 Server on 64 bit Window Server 2008 with a permission Based Email program [Choicemail by DigiPortal Software]sitting in front of it, I am having a user who is trying to send us an attachment 8 mb, we have a 25 mb limit, we are not recieving it so I gave the person an alternate email address that is hosted by our isp and is web based and had her resend one to the exchange email and one the web based and I recieved the web based but not the one sent to the exchange. She is not getting an error email back from our exchange so I am confused thinking what else are we not getting. does anyone have any ideas on how to troubleshoot this issue is there any where in Exchange that I can look to see if it was rejected or is holding it or where the heck it is?

    thank you in advance

  • #2
    Re: Email not coming through exchange but coming through alternate email Exchange 200

    If Exchange rejected the email then an NDR would be generated.
    The default is 10mb with Exchange, but you also have additional overhead in an attachment, so it would be quite possible for an 8mb attachment to go over the 10mb.
    Ensure that the limit is set correctly on the Receive Connector. However if there is something between Exchange and the Internet then that is where I would be looking to begin with.

    Simon.
    --
    Simon Butler
    Exchange MVP

    Blog: http://blog.sembee.co.uk/
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