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Unable to delete email from Draft OWA 2007

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  • Unable to delete email from Draft OWA 2007

    Hi frnds;

    I have come across a setup where in there are two exchange 2007 with Sp1. The servers are as mentioned below:

    SRV1- mailbox/CAS/hub
    SRV2- cas[external owa use]

    We are facing a problem with one of the exchange user. Hes not able to delete his emails present in the draft while he logs in using OWA.

    Fortunatly he doesnt see any emails in his draft of outlook 2007.

    He gets an error
    while moving:
    some items can't be moved as the folder has reached its limits.
    while deleting:
    the email reappears while deletion? strange


    Can anybody help me out here

  • #2
    Re: Unable to delete email from Draft OWA 2007

    Hi, found a good post that may give you your answer, good luck :

    http://social.technet.microsoft.com/...6-ea5663edb6db
    Steven Roberts
    IT Mercenary

    MCITP:EA|MCTS|MCSE 2003 (Messaging and Security)|MCSA 2003 (Messaging and Security)|MCP|Prince2 Practitioner

    Don't forget to click on the Yin-Yang icon to leave reputation points if you think my advice has been worthwhile!

    Comment


    • #3
      Re: Unable to delete email from Draft OWA 2007

      Just wanted to inform that only 1 particular mailbox has this problem. remaining user mailbox doesnt have this type of problem.

      Comment


      • #4
        Re: Unable to delete email from Draft OWA 2007

        i have done further troubleshooting and found out that when i click on the email i get the following error :

        Request
        Url: https://bdo-mail:443/owa/forms/premi...nLABPej8ZPAAAJ
        User host address: 192.168.1.21
        User: cool man
        EX Address: /o=cool valley Co/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=cool
        SMTP Address: [email protected]
        OWA version: 8.1.240.5
        Mailbox server: MAIL.coolvalley.com

        Exception
        Exception type: Microsoft.Exchange.Data.Storage.VirusDetectedExcep tion
        Exception message: Could not get properties.

        Call stack

        Microsoft.Exchange.Data.Storage.MapiPropertyBag.Ge tProperties(IList`1 propertyDefinitions)
        Microsoft.Exchange.Data.Storage.StoreObjectPropert yBag.InternalLoad(PropertyDefinition[] properties, Boolean forceReload)
        Microsoft.Exchange.Data.Storage.StoreObjectPropert yBag..ctor(StoreSession session, MapiProp mapiProp, Origin origin, PropertyDefinition[] autoloadProperties, Boolean canSaveOrDisposeMapiProp)
        Microsoft.Exchange.Data.Storage.StoreObjectPropert yBag..ctor(StoreSession session, MapiProp mapiProp, Origin origin, PropertyDefinition[] autoloadProperties)
        Microsoft.Exchange.Data.Storage.Item.InternalBindI tem(StoreSession session, StoreObjectId itemId, Byte[] changeKey, ItemBindOption itemBindOption, PropertyDefinition[] allPropsToLoad)
        Microsoft.Exchange.Data.Storage.Item.InternalBind[T](StoreSession session, StoreId id, ItemBindOption itemBindOption, PropertyDefinition[] allPropsToLoad)
        Microsoft.Exchange.Data.Storage.Item.InternalBind[T](StoreSession session, StoreId id, PropertyDefinition[] allPropsToLoad)
        Microsoft.Exchange.Clients.Owa.Core.Utilities.GetI tem[T](StoreSession storeSession, StoreId storeId, Boolean forceAsMessageItem, PropertyDefinition[] prefetchProperties)
        Microsoft.Exchange.Clients.Owa.Core.Utilities.GetI tem[T](UserContext userContext, OwaStoreObjectId owaStoreObjectId, Boolean forceAsMessageItem, PropertyDefinition[] prefetchProperties)
        Microsoft.Exchange.Clients.Owa.Core.Utilities.GetI temForRequest[T](OwaContext owaContext, Item& parentItem, Boolean forceAsMessageItem, PropertyDefinition[] prefetchProperties)
        Microsoft.Exchange.Clients.Owa.Premium.OwaForm.Ini tialize[T](Boolean itemRequired, Boolean forceAsMessageItem, PropertyDefinition[] prefetchProperties)
        Microsoft.Exchange.Clients.Owa.Premium.OwaForm.Ini tialize[T](PropertyDefinition[] prefetchProperties)
        Microsoft.Exchange.Clients.Owa.Premium.ReadMessage .OnLoad(EventArgs e)
        System.Web.UI.Control.LoadRecursive()
        System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

        Inner Exception
        Exception type: Microsoft.Mapi.MapiExceptionVirusDetected
        Exception message: MapiExceptionVirusDetected: Unable to get properties on object. (hr=0x80004005, ec=1291) Diagnostic context: Lid: 18969 EcDoRpcExt2 called [length=486] Lid: 27161 EcDoRpcExt2 returned [ec=0x0][length=660][latency=0] Lid: 23226 --- ROP Parse Start --- Lid: 27962 ROP: ropOpenMessage [3] Lid: 27962 ROP: ropGetPropsSpecific [7] Lid: 17082 ROP Error: 0x50B Lid: 26465 Lid: 21921 StoreEc: 0x50B Lid: 27962 ROP: ropExtendedError [250] Lid: 1494 ---- Remote Context Beg ---- Lid: 26426 ROP: ropGetPropsSpecific [7] Lid: 5257 StoreEc: 0x50B Lid: 1750 ---- Remote Context End ---- Lid: 26849 Lid: 21817 ROP Failure: 0x50B Lid: 20385 Lid: 28577 StoreEc: 0x50B Lid: 32001 Lid: 29953 StoreEc: 0x50B

        Call stack

        Microsoft.Mapi.MapiExceptionHelper.ThrowIfError(St ring message, Int32 hresult, Object objLastErrorInfo)
        Microsoft.Mapi.MapiProp.GetProps(PropTag[] propTagsRequested)
        Microsoft.Exchange.Data.Storage.MapiPropertyBag.Ge tProperties(IList`1 propertyDefinitions)

        when i try to delete the draft email from owa 2007, it reappears in 1 mins. when try to open, it opens with the following error.

        Can anyone lend a hand in solving this problem.

        Comment


        • #5
          Re: Unable to delete email from Draft OWA 2007

          Originally posted by samkct View Post
          i have done further troubleshooting and found out that when i click on the email i get the following error :

          Request
          Url: https://mail:443/owa/forms/premium/ReadMessage.aspx?ae=Item&a=Open&t=IPM.Note&id=RgAA AACR6ylL4641TJhThbXK5ZdaBwDEWz%2bVGTsTRYEQk1qtuJaH AAAOg%2bN%2bAABCdU%2b1%2bTNoR7dpLqfz%2fonLABPej8ZP AAAJ
          User host address: 192.168.1.21
          User: cool man
          EX Address: /o=cool valley Co/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=cool
          SMTP Address: [email protected]
          OWA version: 8.1.240.5
          Mailbox server: MAIL.coolvalley.com

          Exception
          Exception type: Microsoft.Exchange.Data.Storage.VirusDetectedExcep tion
          Exception message: Could not get properties.

          Call stack

          Microsoft.Exchange.Data.Storage.MapiPropertyBag.Ge tProperties(IList`1 propertyDefinitions)
          Microsoft.Exchange.Data.Storage.StoreObjectPropert yBag.InternalLoad(PropertyDefinition[] properties, Boolean forceReload)
          Microsoft.Exchange.Data.Storage.StoreObjectPropert yBag..ctor(StoreSession session, MapiProp mapiProp, Origin origin, PropertyDefinition[] autoloadProperties, Boolean canSaveOrDisposeMapiProp)
          Microsoft.Exchange.Data.Storage.StoreObjectPropert yBag..ctor(StoreSession session, MapiProp mapiProp, Origin origin, PropertyDefinition[] autoloadProperties)
          Microsoft.Exchange.Data.Storage.Item.InternalBindI tem(StoreSession session, StoreObjectId itemId, Byte[] changeKey, ItemBindOption itemBindOption, PropertyDefinition[] allPropsToLoad)
          Microsoft.Exchange.Data.Storage.Item.InternalBind[T](StoreSession session, StoreId id, ItemBindOption itemBindOption, PropertyDefinition[] allPropsToLoad)
          Microsoft.Exchange.Data.Storage.Item.InternalBind[T](StoreSession session, StoreId id, PropertyDefinition[] allPropsToLoad)
          Microsoft.Exchange.Clients.Owa.Core.Utilities.GetI tem[T](StoreSession storeSession, StoreId storeId, Boolean forceAsMessageItem, PropertyDefinition[] prefetchProperties)
          Microsoft.Exchange.Clients.Owa.Core.Utilities.GetI tem[T](UserContext userContext, OwaStoreObjectId owaStoreObjectId, Boolean forceAsMessageItem, PropertyDefinition[] prefetchProperties)
          Microsoft.Exchange.Clients.Owa.Core.Utilities.GetI temForRequest[T](OwaContext owaContext, Item& parentItem, Boolean forceAsMessageItem, PropertyDefinition[] prefetchProperties)
          Microsoft.Exchange.Clients.Owa.Premium.OwaForm.Ini tialize[T](Boolean itemRequired, Boolean forceAsMessageItem, PropertyDefinition[] prefetchProperties)
          Microsoft.Exchange.Clients.Owa.Premium.OwaForm.Ini tialize[T](PropertyDefinition[] prefetchProperties)
          Microsoft.Exchange.Clients.Owa.Premium.ReadMessage .OnLoad(EventArgs e)
          System.Web.UI.Control.LoadRecursive()
          System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

          Inner Exception
          Exception type: Microsoft.Mapi.MapiExceptionVirusDetected
          Exception message: MapiExceptionVirusDetected: Unable to get properties on object. (hr=0x80004005, ec=1291) Diagnostic context: Lid: 18969 EcDoRpcExt2 called [length=486] Lid: 27161 EcDoRpcExt2 returned [ec=0x0][length=660][latency=0] Lid: 23226 --- ROP Parse Start --- Lid: 27962 ROP: ropOpenMessage [3] Lid: 27962 ROP: ropGetPropsSpecific [7] Lid: 17082 ROP Error: 0x50B Lid: 26465 Lid: 21921 StoreEc: 0x50B Lid: 27962 ROP: ropExtendedError [250] Lid: 1494 ---- Remote Context Beg ---- Lid: 26426 ROP: ropGetPropsSpecific [7] Lid: 5257 StoreEc: 0x50B Lid: 1750 ---- Remote Context End ---- Lid: 26849 Lid: 21817 ROP Failure: 0x50B Lid: 20385 Lid: 28577 StoreEc: 0x50B Lid: 32001 Lid: 29953 StoreEc: 0x50B

          Call stack

          Microsoft.Mapi.MapiExceptionHelper.ThrowIfError(St ring message, Int32 hresult, Object objLastErrorInfo)
          Microsoft.Mapi.MapiProp.GetProps(PropTag[] propTagsRequested)
          Microsoft.Exchange.Data.Storage.MapiPropertyBag.Ge tProperties(IList`1 propertyDefinitions)

          when i try to delete the draft email from owa 2007, it reappears in 1 mins. when try to open, it opens with the following error.

          Can anyone lend a hand in solving this problem.
          Is there any particular tool i can use?

          Comment

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