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  • Exchange ActiveSync Not Working

    Hi All,

    I am having a major problem getting Outlook anywhere up and running.

    I am using a self signed certificate which i think is working fine. but everytime i run the exchange connectivity test i get the following report:

    [IMG]file:///C:/Users/Adrian/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif[/IMG]
    Testing Http Authentication Methods for URL https://mail.domain.com/Microsoft-Server-ActiveSync

    The test passed with some warnings encountered. Please expand the additional details.

    [IMG]file:///C:/Users/Adrian/AppData/Local/Temp/msohtmlclip1/01/clip_image003.jpg[/IMG]Tell me more about this issue and how to resolve it

    [IMG]file:///C:/Users/Adrian/AppData/Local/Temp/msohtmlclip1/01/clip_image004.gif[/IMG]
    Additional Details

    The following authentication methods are enabled but are not allowed Authentication methods for this service. Methods: Negotiate, NTLM

    [IMG]file:///C:/Users/Adrian/AppData/Local/Temp/msohtmlclip1/01/clip_image006.gif[/IMG]
    An ActiveSync session is being attempted with the server.

    Errors were encountered while testing the ActiveSync session

    [IMG]file:///C:/Users/Adrian/AppData/Local/Temp/msohtmlclip1/01/clip_image004.gif[/IMG]
    Test Steps

    [IMG]file:///C:/Users/Adrian/AppData/Local/Temp/msohtmlclip1/01/clip_image006.gif[/IMG]
    ExRCA is attempting to send the OPTIONS command to the server.

    Testing of the OPTIONS command failed. For more information, see Additional Details.

    [IMG]file:///C:/Users/Adrian/AppData/Local/Temp/msohtmlclip1/01/clip_image003.jpg[/IMG]Tell me more about this issue and how to resolve it

    [IMG]file:///C:/Users/Adrian/AppData/Local/Temp/msohtmlclip1/01/clip_image004.gif[/IMG]
    Additional Details

    Could not find MS-Server-ActiveSync and MS-ASProtocolVersions header. Headers received were: Allow: OPTIONS, TRACE, GET, HEAD, POST
    Public: OPTIONS, TRACE, GET, HEAD, POST
    Persistent-Auth: true
    Content-Length: 0
    Date: Fri, 06 Aug 2010 19:50:21 GMT
    Server: Microsoft-IIS/7.5
    X-Powered-By: ASP.NET


    Outlook will not work not will connecting via a mobile phone

    Any hints would be much appreciated!
    Last edited by Wired; 7th August 2010, 01:51. Reason: remvoed excess bbcode

  • #2
    Re: Outlook Anywhere

    First - self signed certificates are not supported with Outlook Anywhere.
    Therefore the first thing you should do is change to a commercial SSL certificate.

    http://blog.sembee.co.uk/post/Exchan...es-Take-2.aspx

    However your tests indicate you are testing ActiveSync. That is not Outlook Anywhere.
    Exchange ActiveSync is something else completely. Self Signed certificates are also not supported for ActiveSync use.

    Change your certificate first, then test it again using the Microsoft test site and a test account.
    https://testexchangeconnectivity.com/

    Simon.
    --
    Simon Butler
    Exchange MVP

    Blog: http://blog.sembee.co.uk/
    More Exchange Content: http://exchange.sembee.info/
    Exchange Resources List: http://exbpa.com/
    In the UK? Hire me: http://www.sembee.co.uk/

    Sembee is a registered trademark, used here with permission.

    Comment


    • #3
      Re: Outlook Anywhere

      3rd: linking to pics on your PC doesn't work.
      ** Remember to give credit where credit is due and leave reputation points where appropriate **

      Comment


      • #4
        Re: Outlok Anywhere

        Hi Thanks for the info.

        Apologies, i meant activesync not outlook anywhere. although i am also setting up outlook anywhere.

        I thought it was possible to use a self certificate that has been supplied be an in house CA for activesync and outlook anywhere?

        Noted about the images.

        Comment


        • #5
          Re: Exchange ActiveSync Not Working

          I have corrected the question title as it is referring to ActiveSync.
          Certificates from an internal CA are supported, self signed certificates are not. They are not the same.
          Although I personally don't bother with either, as I find them a lot more hassle than they are worth. When you can purchase a certificate for less than $80 a year, which protects all client protocols, using an internal CA isn't worth it. You will still get certificate warnings when using any other systems for OWA access for example, and I don't like users getting certificate warnings.

          Did you follow any of the links about how to correct the issue? It appears that you are either entering or accessing the wrong URL, have multiple websites, the NAT is pointing in the wrong direction or simply don't have IIS setup correctly.

          Simon.
          --
          Simon Butler
          Exchange MVP

          Blog: http://blog.sembee.co.uk/
          More Exchange Content: http://exchange.sembee.info/
          Exchange Resources List: http://exbpa.com/
          In the UK? Hire me: http://www.sembee.co.uk/

          Sembee is a registered trademark, used here with permission.

          Comment


          • #6
            Re: Exchange ActiveSync Not Working

            Hi Sembee,

            I have got a 3td party certificate and outlook anywhere is working fines.

            I am still having the same issue with Activesync. when running the www.testexchangeconnectivity.com test all test pass apart from the following:


            An ActiveSync session is being attempted with the server. Errors were encountered while testing the ActiveSync session
            ExRCA is attempting to send the OPTIONS command to the server. Testing of the OPTIONS command failed. For more information, see Additional Details.
            Tell me more about this issue and how to resolve it
            Additional Details Could not find MS-Server-ActiveSync and MS-ASProtocolVersions header. Headers received were: Allow: OPTIONS, TRACE, GET, HEAD, POST
            Public: OPTIONS, TRACE, GET, HEAD, POST
            Content-Length: 0
            Date: Mon, 09 Aug 2010 21:47:54 GMT
            Server: Microsoft-IIS/7.5
            X-Powered-By: ASP.NET

            I have double checked settings in IIS and Exchange management console without success.

            I have also removed and recreated activesync. but still get the same issue.

            Any ideas?
            Last edited by Adrian_penny; 10th August 2010, 09:58.

            Comment

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