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Unable to send and receive emails from Exchange 2007

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  • Unable to send and receive emails from Exchange 2007

    Hi,

    We have installed Exchange Server 2007, and configured the mail box for AD Users.
    The problem is that the user is unable to send or receive emails (within the domain and also outside the domain) from outlook web access.
    Please help and clarify if I need any configuration settings to be made.

  • #2
    Re: Unable to send and receive emails from Exchange 2007

    1. Can you logon to the mailbox and do a self test
    2. Then send email to another user on exchange 2007 itself same server
    3. By default HT roles doesn't accept emails so u need to enable anonymous access
    4. If it works then send between e2k3 and e2k7
    5. if it fails check in queue viewer and provide us the error code
    Thanks & Regards
    v-2nas

    MCTS 2008, MCTIP, MCSE 2003, MCSA+Messaging E2K3, MCP, E2K7
    Sr. Wintel Eng. (Investment Bank)
    Independent IT Consultant and Architect
    Blog: http://www.exchadtech.blogspot.com

    Show your appreciation for my help by giving reputation points

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    • #3
      Re: Unable to send and receive emails from Exchange 2007

      Hi,
      I logon to the mail box and tried sending a mail. It shows sending, but the mail goes into the Draft folder and is never sent.

      I also enable anonymous access in Hub Transport, but does not help.

      When i check this in the "Queue Viewer" , I can find only one object there named "Submission" and nothing else. In Messages and Submission tab there are no items.

      Pls suggest how can I solve this issue?
      Thanks in advance.

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      • #4
        Re: Unable to send and receive emails from Exchange 2007

        All users or just one?
        If it is just one then I would delete the user and mailbox and recreate (after exporting any email). Single user issues aren't worth diagnosing for very long.

        Simon.
        --
        Simon Butler
        Exchange MVP

        Blog: http://blog.sembee.co.uk/
        More Exchange Content: http://exchange.sembee.info/
        Exchange Resources List: http://exbpa.com/
        In the UK? Hire me: http://www.sembee.co.uk/

        Sembee is a registered trademark, used here with permission.

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        • #5
          Re: Unable to send and receive emails from Exchange 2007

          Hi,

          I cannot send or receive mails for all the users.
          The exchange server 2007 is installed on the virtual machine.
          When I run "Exchange Remote Connectivity Analyzer" for testing, the following error were found:
          1. No DNS MX records found in the domain.
          2. Host name could not be resolved.

          Now when DNS MX record is created in the base server, still it shows that no MX records exists.

          Where do i need to create this MX records..on the Base server or on the VM?

          Thanks.

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          • #6
            Re: Unable to send and receive emails from Exchange 2007

            I don't think the "Exchange Remote Connectivity Analyzer" will provide any help resolving your current problem.

            First of all you should tell us more about your configuration and installation.
            - Have you installed all necessary server roles?
            - How is your connection to and from the internet realized?
            - Have you done the tests "v-2nas" suggested?
            and so on.

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            • #7
              Re: Unable to send and receive emails from Exchange 2007

              I perfomed wat v-2nas has suggested

              I logon to the mailbox and tried to send mails , but mail is not sent within the domain or outside the domain(or to internet).
              Anonymous access is enabled in Hub transport.
              All the server roles are installed.


              U have asked
              ----How is your connection to and from the internet realized?
              How can find whether the connection with the internet is established properly.


              If 'Exchange remote connectivity analyzer' cannot be of any help on resolving this issue,
              can u pls suggest me where to start looking for the cause of the problem, any tool or any settings?

              Comment


              • #8
                Re: Unable to send and receive emails from Exchange 2007

                Check the below services.

                Exchange Submittion service
                Exchange Transport service

                Both the service to be running also keep this startup state to automatic.

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                • #9
                  Re: Unable to send and receive emails from Exchange 2007

                  Exchange Submission service , Exchange Transport service and all other exchange services are running and are set to Automatic.

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                  • #10
                    Re: Unable to send and receive emails from Exchange 2007

                    Ok, to be more specific.
                    Do the following test and post the result:
                    Send a mail to another mailbox enabled user inside your Exchange organization, use the option to get a delivery confirmation.

                    Post screenshots with your configured send connectors.

                    Once you say you sent a mail within your domain, do you mean within the AD domain or your email domain?

                    To find out your connection to the internet: This depends on your network guys, you should have contacted them befor the installation of Exchange.

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                    • #11
                      Re: Unable to send and receive emails from Exchange 2007

                      Th last time i saw mail sitting in the drafts box was down to back pressure...

                      IE less thatn 10% of drive space left on the logs volume...
                      Allen White
                      MCSE,MCSA,MCITP,MCTS,CCA,CCSP,VCP

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