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  • Cannot remove e-mail address policy

    I have a problem with an Exchange 2007 server.

    We need to remove one of the accepted domains but cannot becuase there is an e-mail address policy for the domain which I need to remove first. Unfortunately it will not allow me to do this, saying:

    Remove-EmailAddressPolicy : The operation cannot be completed on the default e-mail address policy.

    ... but it is not the default address policy - it is a minor one. I have a seperate EAP for each domain - all marked priority lowest - and there is only one email address in there. I have tried adding another and setting it as the 'reply to' but doesn't allow it.

    Anybody able to help please?

    Colin
    Colin

  • #2
    Re: Cannot remove e-mail address policy

    You can't have multiple email address policies that are marked as Lowest. Only one is the lowest. Therefore something isn't correct with your setup.

    Was this a migration from Exchange 2003? Has everything been updated correctly?

    Simon.
    --
    Simon Butler
    Exchange MVP

    Blog: http://blog.sembee.co.uk/
    More Exchange Content: http://exchange.sembee.info/
    Exchange Resources List: http://exbpa.com/
    In the UK? Hire me: http://www.sembee.co.uk/

    Sembee is a registered trademark, used here with permission.

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    • #3
      Re: Cannot remove e-mail address policy

      Thanks for helping Simon,

      This did strike me as odd - it didn't seem to make a lot of sense.

      I didn't set this up originally but I do know that it was a fresh Exchange 2007 install and not a migration from 2003. It was done with an early release of Exchange 2007 but has all the rollups installed (9).

      Regards

      Colin
      Colin

      Comment


      • #4
        Re: Cannot remove e-mail address policy

        Rollup 9 is not the latest.
        Exchange 2007 SP2 with rollup 2 is the latest version available.

        Run the Best Practises tool from the Toolbox and see whether that flags anything.

        Simon.
        --
        Simon Butler
        Exchange MVP

        Blog: http://blog.sembee.co.uk/
        More Exchange Content: http://exchange.sembee.info/
        Exchange Resources List: http://exbpa.com/
        In the UK? Hire me: http://www.sembee.co.uk/

        Sembee is a registered trademark, used here with permission.

        Comment


        • #5
          Re: Cannot remove e-mail address policy

          I stand corrected ... running SP1/Rollup 9

          Best Practises flags up some bits but none that I can see would cause this problem.

          Offline Address Book Definition missing
          Storage & Network drivers over 2 yrs old
          Global Message settings too high
          Junk Store threshold not set

          Maybe I should update to SP2 first?
          Last edited by colinjack; 18th March 2010, 19:45.
          Colin

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          • #6
            Re: Cannot remove e-mail address policy

            Now running SP2/Rollup 2 and no different.

            Is there any way I can force the removal of an EAP and Accepted Domain?

            Thanks

            Colin
            Colin

            Comment


            • #7
              Re: Cannot remove e-mail address policy

              Definitely got six EAPs marked 'lowest'. I created a new one and it went in fine and shows priority '1' ... and can be removed!

              I wonder whether this was an early bug? This install was done using an early release.

              Is there a way of forcibly changing priority on an EAP from 'lowest' or of forcing removal of the EAP. One way or the other I need to clear out a couple of domains that are no longer part of this organisation but to whom email is still being sent from within this org (although not at the moment because it sees it as local!).

              Thanks

              Colin
              Last edited by colinjack; 19th March 2010, 12:27.
              Colin

              Comment


              • #8
                Re: Cannot remove e-mail address policy

                I was using Exchange 2007 before it had that name, and this wasn't a bug that I was aware of. While the RTM wasn't complete, as a product there were no major issues like this.

                I wonder if the domains were not added in the correct way - perhaps using ESM from Exchange 2003 or something like that. I cannot see how the domains would end up in the way that have.

                As for removing them, that will probably mean a look through adsiedit as that information is stored in the domain. I would suggest that you stop the Exchange Transport Services while you do, so that no email is processed. You will have to remove the domains from the accepted domain list and then add them back in - any email that comes in during that time would be bounced, so stopping Exchange responding is the safest way.

                Simon.
                --
                Simon Butler
                Exchange MVP

                Blog: http://blog.sembee.co.uk/
                More Exchange Content: http://exchange.sembee.info/
                Exchange Resources List: http://exbpa.com/
                In the UK? Hire me: http://www.sembee.co.uk/

                Sembee is a registered trademark, used here with permission.

                Comment


                • #9
                  Re: Cannot remove e-mail address policy

                  These guys have never had Exchange 2003 - this was their first (and only) exchange server. By chance, I had the guy that did the original install pop into my office on Friday (haven't seen him for about 6 months) and he is as puzzled as I am.

                  I added a couple of new test policies and they went on fine. Most odd!

                  I need to use brute force I think - but hopefully avoid combining ignorance with that (). Will fire up adsiedit and take a look.

                  Thanks for your help Simon. I will report back.

                  Colin
                  Colin

                  Comment


                  • #10
                    Re: Cannot remove e-mail address policy

                    Thanks Simon,

                    Stopped the transport and then deleted the EAP using adsiedit. Started transport service and then deleted the accepted domain.

                    Hopefully that is job done. Really appreciate your help.

                    Colin
                    Colin

                    Comment


                    • #11
                      Re: Cannot remove e-mail address policy

                      Hi Simon,

                      Unfortunately one thing this has caused is a problem with users sending calendar requests:

                      #550 4.4.1 STOREDRV.Deliver: connection timed out. The following information should help identify the cause: "MapiExceptionUnableToComplete:16.18969:FC1D00 00,

                      Looking on the internet this can be caused by changes to the Default EAP ... I have tried re-applying it but no better.

                      Are you able to help?

                      Thanks

                      Colin
                      Colin

                      Comment


                      • #12
                        Re: Cannot remove e-mail address policy

                        Rebooting the server fixed it

                        Many thanks

                        Colin
                        Colin

                        Comment


                        • #13
                          Re: Cannot remove e-mail address policy

                          Originally posted by colinjack View Post
                          Thanks Simon,

                          Stopped the transport and then deleted the EAP using adsiedit. Started transport service and then deleted the accepted domain.

                          Hopefully that is job done. Really appreciate your help.

                          Colin
                          Thank you for this comment, this was so useful.

                          Comment

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