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Outlook 2003 deleteing emails random times?

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  • Outlook 2003 deleteing emails random times?

    I have a user with Outlook 2003. XP Pro, sp3. He has a Blackberry. I at first thought the issue was it wasn't leaving a copy of the email on the Exchange server. But basically the emails sit there for a period of time and then they disappear. They are not in Deleted Items but I can use the Recover Deleted Items and they are there. It also SEEMS that if Outlook is closed and I am using OWA, it is fine. I then opened Outlook and connected it to the users mailbox and BAM they disappeared again, and this was from a different PC runn Outlook 2002.

    I have:
    Run Detect/Repair
    Taken the Blackberry off of BES to eliminate that.
    Configured Outlook 2002 on a different machine.

    No filters
    No View -> Hide read emails.

    Please help and thanks in advance. Very weird issue.


  • #2
    Re: Outlook 2003 deleteing emails random times?

    Also...No rules set up. No rules in OWA. Same permissions as other users. No other third party POPping it.

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    • #3
      Re: Outlook 2003 deleteing emails random times?

      Try starting outlook like this: outlook.exe /cleanrules

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      • #4
        Re: Outlook 2003 deleteing emails random times?

        Thanks, Joe...but didn't work.

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        • #5
          Re: Outlook 2003 deleteing emails random times?

          I created a new db and moved his account over...same issue.

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          • #6
            Re: Outlook 2003 deleteing emails random times?

            Could it be something like Auto-Archiving acting up? Does the problem seem to be happening to new mail or old messages? Does the problem only seem to happen to messages in the Inbox, or other folders too?
            Gareth Howells

            BSc (Hons), MBCS, MCP, MCDST, ICCE

            Any advice is given in good faith and without warranty.

            Please give reputation points if somebody has helped you.

            "For by now I could have stretched out my hand and struck you and your people with a plague that would have wiped you off the Earth." (Exodus 9:15) - I could kill you with my thumb.

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            • #7
              Re: Outlook 2003 deleteing emails random times?

              Auto Archive is set to like 14 days. I just reinstalled Office and deleted/recreated his profile. Only Inbox and all new messages.

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              • #8
                Re: Outlook 2003 deleteing emails random times?

                Crap. Still having issue. AND to top it off, this is the President of the co., of course.

                Any more ideas?

                Could I back his account up, delete his account and then recreate it and restore it from the BU .pst? If so, how can I delete the account completely from Exchange without it deleting his AD acct?

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                • #9
                  Re: Outlook 2003 deleteing emails random times?

                  I guess everyone else is stumped as well.

                  Maybe this should be mirrored/moved into the Exchange 07 forum???? I have connected the user's outlook to a DIFFERENT mailbox and the issue was gone. I then connected my laptop to his account and the issue was there. So it's not Outlook specific, so it has to be a server issue, right?

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                  • #10
                    Re: Outlook 2003 deleteing emails random times?

                    Moved to Exchange 2007 area.
                    ** Remember to give credit where credit is due and leave reputation points where appropriate **

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                    • #11
                      Re: Outlook 2003 deleting emails random times?

                      Sounds like a client has delivery to a PST file setup. Could also be something with a POP3 account accessing the mailbox. The fact that it doesn't happen when accessing only through OWA would tend to point to that being the case.

                      Simon.
                      --
                      Simon Butler
                      Exchange MVP

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