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Exchange GRT 2007 backup using Backup Exec 12.5!

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  • Exchange GRT 2007 backup using Backup Exec 12.5!


    I have been working with Backup Exec for many years now and this is the first time I am truly stumped.
    We backup an Exchange 2007 Server (using the Backup Exec 12.5 agent + Symantec Backup Exec Exchange Agent) to our Backup server running Backup Exec 12.5 Both systems are in the same domain and backup through a maintenance subnet (using a different dedicated NIC/Network segment). All our other backups are setup in the same manner and they all run okay. We previously backed up Exchange (with GRT mailbox and individual mail restore capabilities) with a locally installed version of Backup Exec 11d. It backed up everything locally and then a 2nd backup job sent it to our DD510 NAS device. This worked flawlessly and nothing has changed on the Exchange side except that we uninstalled the full Backup Exec 11d (with all reboots) and pushed the Backup Exec 12.5 agent to it from thededicated backup server and it went over without a hitch.

    Backup Server is running Windows 2003 Standard (64bit) SP2
    Hotfix: 324947, 317436, 325647, 319242, 324012, 326004, 323894, 324011 (I have not installed the newest one's because of the issue we are having: missing 327135, 328459, 328462, 329045)

    Exchange 2007 (SP1) is running on Windows 2003 Standard (64bit) SP2

    I keep seeing this error when we attempt to backup the Exchange Storage Group.

    Job ended: Thursday, August 20, 2009 at 11:39:33 PM
    Completed status: Failed
    Final error: 0xe0008488 - Access is denied.
    Final error category: Security Errors
    For additional information regarding this error refer to link V-79-57344-33928
    Backup- \\172.xx.xx.x\Microsoft Information Store\First Storage Group Access denied to file Logs.
    Error writing file data.
    Access denied to file Logs.
    Error writing file data.
    Access denied to file Logs.
    Error writing file data.
    Access denied to file Logs.
    Error writing file data.
    Access denied to file Logs.
    Error writing file data.
    Access denied to file Logs.

    I have verified that the MAPI/CDO (correct version) is installed on Ex 2007 and the Ex 2007 Management Tools are installed on the Backup Server.

    We use the same accounts for other backup jobs and they work. I can attach to the Exchange server through Backup Exec with no issues (albeit a bit slow at times to see everything).

    The Storage Group is backed up using the Administrator (domain) account and it is unqiue as an account in the domain and as a mailbox on Exchange.

    Outlook is not installed (nor has ever been) on either machine.

    NOW the very odd thing is that I can backup (using same credentials, location, source, destination, settings, etc...) the Storage group alone (with job launched manually) and achieve 100% success (with restore of individual e-mails working) and I can backup the Exchange server selections (C:, D:, System State, etc...) on it's own and it is okay. However, if I back them up together the errors above appear. I am attaching two log files. One of the Info Storage Group backup on it's own (success) and the combined one (failure). PLEASE HELP I AM TOTALLY LOST on this one.

    Thanks a million in advance.

  • #2
    Re: Exchange GRT 2007 backup using Backup Exec 12.5!


    For Backing up Exchange with Backup Exec, we must configure following right to the Backup Exec Account.
    1 : Unique Account...(1st 5 letters)
    2 : Exchange Server Administrators
    3 : Mailbox Enabled account
    4 : Mailbox NOT hidden from the Global Address List
    5 : Member of the Domain Admin group and Local Admin group if Exchange is not a domain controller

    Symantec KB:
    Exchange Agent How to: Configuration requirements to backup or restore Exchange 2007 and to perform Exchange GRT (Granular Recovery Technology) backups or restores with Backup Exec for Windows Servers (BEWS)

    hope this helps...