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direct file access error

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  • direct file access error

    I have been using Direct file access feature from externally....

    Users are facing with an error..that You do not have the permissions to access the resources....

    They are selecting private computer option while log on...

    Full control permissions have been assigned on shared folder...

    The UNC they are entering is like...

    \\webmail.test.com\folder


    What else can be done to resolve this error ??
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