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Font size for Firefox users viewing plain text messages are very small after rollup 5

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  • Font size for Firefox users viewing plain text messages are very small after rollup 5

    Have successfully deployed rollup 5 on all of our CAS, hub and mailbox servers, and rebooted all.

    Users logging in to OWA using Firefox 3.x on a PC and by such using the Lite version of OWA report very small font sizes when reading email sent to them in Plain Text.

    So small that depending on the resolution the monitor is set to that the message is literally unreadable until you use the zoom feature in Firefox to increase the web page size (which of course blows everything up in size too, not just the fonts of the email message you want to read).

    The problem does not seem to happen if the message was sent to them in either Rich Text or HTML, only if sent to them in Plain Text.

    Mac and Linux Firefox does not seem to have the problem, but can not confirm that their font size has not decreased...just that no one has reported it as a problem, and in our testing of Firefox on either the Mac or Linux platform, the font is noticeably larger that it appears on the PC version reading the exact same message.

    Internet Explorer does not seem to suffer a similar problem when logging into the Lite version and reading the Plain Text message. Font size there is readable.

    Opera also appears to display plain text messages viewed in the Lite client just fine as well on a PC.


    So the problem appears to be limited to only Firefox 3.x users on a PC.

    It only started after we had deployed rollup 5 to the Exchange servers (we were previously on rollup 3...we never deployed rollup 4, so can not confirm whether this might also occur in rollup 4), so there seems to be some change in how the messages are delivered in the HTML rendering of OWA Lite and how Firefox is interpreting them with rollup 5.

    Anyone else noticed this? Anyone have any suggestions on any possible correction for this short of a fix in rollup 6 whenever it comes out?
    Last edited by jediloki; 5th January 2009, 22:47.

  • #2
    Re: Font size for Firefox users viewing plain text messages are very small after roll

    I can confirm this...

    Didn`t know what was causing it untill I read this thread...

    Tried on test server, after rollup 5 letters were small indeed...

    Comment


    • #3
      Re: Font size for Firefox users viewing plain text messages are very small after roll

      Wondering if this "fix" included in rollup 5 could be part of the equation.

      http://support.microsoft.com/kb/950272/


      Coming from an environment where a part of our user base is very vocal anti-Microsoft anything (Exchange tolerated because it has been rock solid reliable, and we allow access via non Microsoft products as much as possible)...having Firefox have the problem, but not Internet Explorer just adds fuel to the fire

      Comment


      • #4
        Re: Font size for Firefox users viewing plain text messages are very small after roll

        I to can confirm this issue, same situation here as posted above.

        Comment


        • #5
          Re: Font size for Firefox users viewing plain text messages are very small after roll

          I have a reply back from Microsoft confirming that they consider this a "bug" in rollup 5, and that it will either be fixed in an interim patch for those reporting it, or simply rolled into rollup 6.

          So not much to be done other than wait it seems now.

          Comment


          • #6
            Re: Font size for Firefox users viewing plain text messages are very small after roll

            We have received an interim patch to resolve this issue for rollup 5.

            It is listed as KB961606 in the patch we were given, so if anyone else needs to request this patch, that would at least be a starter point, if not the actual KB# this will get documented under.

            In the testing phase of this now, it appears to have resolved the issue, but want a day or so to run it on an out of production server for testing before deploying on the remaining servers.

            The patch ONLY needs to be installed on the client access server roles.

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            • #7
              Re: Font size for Firefox users viewing plain text messages are very small after roll

              Hello, i tried to find the Patch with the KB number provided but wasnt able to?

              It looks like just a few days ago on the 10th Update Rollup 6 was released...but it seems for us at least..this is has not resolved the issue.

              Is anyone that has Update rollup 6 applied still having this font size issue? We certainly are.

              Comment


              • #8
                Re: Font size for Firefox users viewing plain text messages are very small after roll

                Yup. After UR6, we are still having this problem. This problem also appears in Google Chrome.

                Comment


                • #9
                  Re: Font size for Firefox users viewing plain text messages are very small after roll

                  This issue will be fixed in exchange 2007 Sp1 RU8
                  ________
                  Lincoln-Zephyr
                  Last edited by Dks; 13th March 2011, 00:09.
                  Rgds,

                  Dks
                  MCP E2K3 & MCITP E2K7
                  MCITP Enterprise Win2k8

                  Comment


                  • #10
                    Re: Font size for Firefox users viewing plain text messages are very small after roll

                    Do you have a reference for this?
                    Tom Jones
                    MCT, MCSE (2000:Security & 2003), MCSA:Security & Messaging, MCDBA, MCDST, MCITP(EA, EMA, SA, EDA, ES, CS), MCTS, MCP, Sec+
                    PhD, MSc, FIAP, MIITT
                    IT Trainer / Consultant
                    Ossian Ltd
                    Scotland

                    ** Remember to give credit where credit is due and leave reputation points where appropriate **

                    Comment


                    • #11
                      Re: Font size for Firefox users viewing plain text messages are very small after roll

                      Sorry for delay response.

                      check this KB http://support.microsoft.com/kb/968012

                      in that u will find :-961606 (http://support.microsoft.com/kb/961606/ ) After you apply Rollup Update 5 for Exchange Server 2007 S961606, Outlook Web Access users find the font size of plain text messages is extremely small when they use some third-party Web browsers

                      Hope this answers ur query.

                      Rgds,
                      Dks
                      ________
                      Volcano Vaporizer Review
                      Last edited by Dks; 13th March 2011, 00:10.
                      Rgds,

                      Dks
                      MCP E2K3 & MCITP E2K7
                      MCITP Enterprise Win2k8

                      Comment


                      • #12
                        Re: Font size for Firefox users viewing plain text messages are very small after roll

                        Thanks for getting back
                        Rep++
                        Tom Jones
                        MCT, MCSE (2000:Security & 2003), MCSA:Security & Messaging, MCDBA, MCDST, MCITP(EA, EMA, SA, EDA, ES, CS), MCTS, MCP, Sec+
                        PhD, MSc, FIAP, MIITT
                        IT Trainer / Consultant
                        Ossian Ltd
                        Scotland

                        ** Remember to give credit where credit is due and leave reputation points where appropriate **

                        Comment

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