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  • OWA - cannot SEARCH emails into mailbox

    Hello,
    as per title, suddenly since this morning I couldn't search users' inbox via OWA any more. No recent updates applied, tried to reboot the server (deployment is a single exchange 2007 SP1 fully updated), the DC (windows server 2003 EE), reinstalled the CAS role, still no luck.

    The error I get when I click the lens to begin the search is a generic "A problem occurred while trying to use your mailbox. Please contact technical support for your organization." and no additional tracing information. No errors into event log, nothing.

    Tried the applymandatoryproperties trick, tried also applying inheritance permissions on a user in A.D., but again no luck. Exchange 2007 has been setup into a new forest, without any prior exchange flavour ever installed.

    any tips?
    10x
    Last edited by boobee; 28th December 2008, 12:02. Reason: issue solved

  • #2
    Re: OWA - cannot SEARCH emails into mailbox

    Does this apply to one user, multiple users, every user?
    Gareth Howells

    BSc (Hons), MBCS, MCP, MCDST, ICCE

    Any advice is given in good faith and without warranty.

    Please give reputation points if somebody has helped you.

    "For by now I could have stretched out my hand and struck you and your people with a plague that would have wiped you off the Earth." (Exodus 9:15) - I could kill you with my thumb.

    "Everything that lives and moves will be food for you." (Genesis 9:3) - For every animal you don't eat, I'm going to eat three.

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    • #3
      Re: OWA - cannot SEARCH emails into mailbox

      Well you are not the only one according google..
      http://forums.msexchange.org/m_18004...htm#1800480773
      or from EE:http://www.experts-exchange.com/Soft..._22817142.html
      Originally posted by meehan
      Had the same issue. The below resolved it.
      1) Open ADUC
      2) Enable Advance features from the View Menu
      3) Find the user and click Properties, go to the Security Tab
      4) Click the Advanced button
      5) Check the box next to "Inherit from parent. . . "
      6) Click Apply and OK 2x

      Once everything syncs the user should be good to go.
      Or see this one:
      http://www.tech-archive.net/Archive/.../msg00044.html
      Marcel
      Technical Consultant
      Netherlands
      http://www.phetios.com
      http://blog.nessus.nl

      MCITP(EA, SA), MCSA/E 2003:Security, CCNA, SNAF, DCUCI, CCSA/E/E+ (R60), VCP4/5, NCDA, NCIE - SAN, NCIE - BR, EMCPE
      "No matter how secure, there is always the human factor."

      "Enjoy life today, tomorrow may never come."
      "If you're going through hell, keep going. ~Winston Churchill"

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      • #4
        Re: OWA - cannot SEARCH emails into mailbox

        Originally posted by gforceindustries View Post
        Does this apply to one user, multiple users, every user?
        every user so far, seems like it's a system-wide error.
        can I enable some debugging to see an error trace?

        thanks

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        • #5
          Re: OWA - cannot SEARCH emails into mailbox

          Hi Dumber, thanks but as I wrote in my post I already tried both suggestions without success.
          Set-Mailbox User_Name -ApplyMandatoryProperties says no modification have been applied to the user, like it's already up to date.
          Check the box next to "Inherit from parent. . . " done but it still won't fix the issue.

          thanks

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          • #6
            Re: OWA - cannot SEARCH emails into mailbox

            Was a damn hard one, but now it's fixed.
            For reference:

            http://social.technet.microsoft.com/...c-d06c1497b952
            Code:
            Remove/Reinstall Microsoft Full Text Indexing Engine for Exchange.
            ---------------------------------------------------------------------
            Here are the steps to Properly remove and re-install the Microsoft Full Text Indexing Engine For Exchange.
            
            1. Stop the Microsoft Exchange Search Indexer and the Microsoft Search (Exchange) services
            2. Click Start, and then click Run.
            3. In the Open text box, type Installer , and then click OK.
            4. Right-click the Name column header, and then click More..
            5. Select Subject and Click OK
            6. Search through the Subject field until you find "Microsoft Full Text Indexing Engine for Exchange Setup v8.x.xxx.x". The x's denote what version is installed on the server.
            7. Right-click the cached Windows Installer file that has the "Microsoft Full Text Indexing Engine for Exchange Setup v8.x.xxx.x" subject, and then click Uninstall.
            8. After the uninstall process has completed, quit the Installer.
            9. Run msiexec /i msfte.msi TARGETDIR="c:\Program Files\Microsoft\Exchange Server" .The TargetDir can change, but this is the default one, change it to whatever you are using. MSFTE.msi will add the "\Bin" to the path. After this completes make sure Microsoft.Exchange.Search.ExSearch.exe and msfte.dll are in the same folder. MSFTE.MSI can be found on the Exchange 2007 Setup CD (file:///\\\\Setup\\ServerRoles\\Mailbox) directory
            10. Start Microsoft Exchange Search Indexer and the Microsoft Search (Exchange) services
            then issue a full search engine rebuild with a

            ResetSearchIndex.ps1 -force -all

            that's all.

            thanks

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            • #7
              Re: OWA - cannot SEARCH emails into mailbox

              Thanks for posting back with the solution and link Boobee, it is appreciated and good job finding it. I am guessing you will now be having a very Happy New Year.
              1 1 was a racehorse.
              2 2 was 1 2.
              1 1 1 1 race 1 day,
              2 2 1 1 2

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