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Iphone sends multiple copies of message

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  • Iphone sends multiple copies of message

    This is posted in the (probably vain) hope that someone has seen this problem and has a solution.

    Environment:
    Exchange 2007 SP1 / Server 2008 x64 (both fully patched)
    iPhone 3G with exchange synchronisation (carrier is O2-UK)

    Problem:
    iPhone sends multiple copies of some (but not all) messages -- 10 copies in the most recent case -- over a period of a couple of hours.
    The messages appear in Exchange as unique messages with different sizes, and in some cases appear to recursively include copies of the original message. It also shows up separately in the iPhone's sent items

    There does not appear to be any pattern to the repeats -- the user reports that "messages with attached pictures" appear to do it more than others but this is not (from the Exchange side) always the case. It does not apply to particular recipients but seems to be able to happen to anyone

    This is the only iPhone in the organisation (belongs to the CEO) so I do not know if it is a general issue with the iPhone or something specific to this one

    When we first encountered this issue, Apple advised a complete wipe of the device, which was done, but clearly has not had any effect.

    The only other thing that could possibly be involved is that the user does a lot of roaming, so connects to different networks on a regular basis.

    I have found one other mention of the issue: http://discussions.apple.com/thread....sageID=8572878

    Any wonderful suggestions (scrapping the d***ed thing is NOT an option)?
    Last edited by Ossian; 5th December 2008, 16:29.
    Tom Jones
    MCT, MCSE (2000:Security & 2003), MCSA:Security & Messaging, MCDBA, MCDST, MCITP(EA, EMA, SA, EDA, ES, CS), MCTS, MCP, Sec+
    PhD, MSc, FIAP, MIITT
    IT Trainer / Consultant
    Ossian Ltd
    Scotland

    ** Remember to give credit where credit is due and leave reputation points where appropriate **

  • #2
    Re: Iphone sends multiple copies of message

    Originally posted by Ossian View Post
    Any wonderful suggestions (scrapping the d***ed thing is NOT an option)?
    Sure, scrap the CEO

    I think roaming may be the issue, although it wouldn't explain the recursive emails.
    ** Remember to give credit where credit is due and leave reputation points where appropriate **

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