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Offline address book issues

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  • Offline address book issues

    I recently migrated from Exchange 2003 to Exchange 2007, however I don't think I finished the migration properly, and as a result, I am getting this message in my outlook 2007 client every time I do a send and receive.

    22:31:29 Microsoft Exchange offline address book
    22:31:29 Not downloading Offline address book files. A server (URL) could not be located.
    22:31:29 0X8004010F

    I have googled this error, and followed every article I can find, however nothing has worked to date.

    I became aware of this error after I had completely uninstalled Exchange 2003, so it no longer exists in my environment, and I have installed Sp1 for Exchange 2007 which is running on a Windows 2003 box.



  • #2
    Re: Offline address book issues

    That error is usually caused by the autodiscover service.

    try the following to see where it is breaking down

    ctrl-right click on you outlook connection icon in the task bar
    left click on Test Email Autoconfiguration
    Enter a valid user name and password
    Un-check Use guestsmart and DecureGuessmart Authentication
    click test
    click on the log button

    you should see exactly where autodiscover is failing.

    check also that the Internal Uri and external URL are correct on your OAB.
    Stacey Smith
    Sr. Systems Engineer

    The rule is perfect: in all matters of opinion our adversaries are insane --Samuel Clemens


    • #3
      Re: Offline address book issues

      you have to add a cname of "autodiscover" to your dns