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  • 3rd party Mailbox tracking

    We are looking for a 3rd party app to help track messages going into our [email protected], [email protected], [email protected] generic mailboxes.
    We have multiple users checking these boxes during the day, but management would like to track how long it is taking to get these emails replied to..

    Ideas?

    Thanks in advanced!


  • #2
    Re: 3rd party Mailbox tracking

    GFI MailArchiver 4 does specialized tracking like that...

    group all the sales emails, group all the IT, group all the purchasing...

    but only for the new mail. unfortunatly it will not index the old emails in this fashion.
    its easier to beg forgiveness than ask permission.
    Give karma where karma is due...

    Comment


    • #3
      Re: 3rd party Mailbox tracking

      Thanks for the info, but I dont see anything in the docs or screen shots on reporting!!

      Comment


      • #4
        Re: 3rd party Mailbox tracking

        well, i guess your right kinda... the term they use is "catagorization policies."

        depending on how you configure the policy, it could be used for tracking. this is the definition from the GFI peeps:
        Code:
        Configuring categorization policies 
        Categorization policies enable you to categorize emails at the organization level, by labeling emails based on content before they are stored in the archive stores. For example, you can configure a categorization policy that labels emails with the label `Sales' if they contain the keyword `advert' in the body or subject, and are sent or received by the following address, `[email protected]'. 
        
        Categorization policies are useful when you want to limit your search to emails with a specific label. The fact that GFI MailArchiver labels the email at the organization level before archiving, guarantees that all emails that fit the conditions specified in the categorization policy have the correct label. Although GFI MailArchiver supports user level labeling of emails, relying on end users to label emails correctly is not reliable since a user might forget to label an email. In addition, if a categorization policy labels an email, all the users who have access to that particular email will be able to see the label and they can search for all the emails categorized with that label.
        there is probably something better geared to do exactly what you want. i use GFI to accomplish this, but your needs may warrant a more granular product.

        good luck!
        j
        its easier to beg forgiveness than ask permission.
        Give karma where karma is due...

        Comment

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