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Smartphone WM5 Activesync error 85010001

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  • Smartphone WM5 Activesync error 85010001

    I am running Exchange 2003 SP2 with self generated certificates. Can't get any WM5 devices to sync without getting the error :

    "Your account in Microsoft Exchange Server does not have permission to
    synchronize with your current settings. Contact your Exchange Server
    administrator." Support Code: 85010001 "

    Treo 650's sync just fine using VersaMail.

    OMA works on WM5 devices fine with SSL and non-SSL browsing so why isn't ActiveSync working?

    Any help would make my year.

  • #2
    Re: Smartphone WM5 Activesync error 85010001

    Did you used:

    http://www.pocketpcfaq.com/faqs/activesync/mis.htm

    http://blogs.msdn.com/windowsmobile/...03/488924.aspx

    ?
    Best Regards,

    Yuval Sinay

    LinkedIn: https://www.linkedin.com/in/yuval14, Blog: http://blogs.microsoft.co.il/blogs/yuval14

    Comment


    • #3
      Re: Smartphone WM5 Activesync error 85010001

      TO ANYONE HAVING ISSUES WITH A VERIZON SMARTPHONES and SELF GENERATED SSL CERTIFICATES RUNNING WINDOWS MOBILE 5 OR 2003.

      I contacted Verizion Wireless Data Support and they gave me a utility that was blessed by Microsoft to install self-generated root certificates onto your smartphone.

      Go to the microsoft website and search for VZW_SpAddCert.exe

      1. Download this onto the smartphone in /Temp directory.
      2. Export your self generated root CA file to the smartphone in /Storage directory. Create this directory if it does not exist - this utility will only look there for root cert files.
      3. Launch VZW_SpAddCert.exe and add CA file to the unit.

      That's it. Then when you go and sync, your unit will recognize.

      P.S. I actually like my smartphone again.

      Comment


      • #4
        Re: Smartphone WM5 Activesync error 85010001

        All the more reason for larger organizations to purchase their SSL certs from a trusted authority such as Thawte or VeriSign. I usually use GoDaddy (very affordable), but Windows Mobile devices don't trust their root certifying authority (well, the older devices), so if you have a lot of mobile phones, you end up putting the CA's certificate on all of your devices.

        However, if you have one or two mobile devices, then a GoDaddy cert is great if you don't mind updating one or two phones. Hey, I'm cheap, what can I say.

        Jim McBee, Exchange MVP
        Blog - http://mostlyexchange.blogspot.com

        Comment


        • #5
          Re: Smartphone WM5 Activesync error 85010001

          The MSFP upgrade brought in support for GoDaddy's root certificate, making them the cheapest choice.
          I personally still use RapidSSL for my certificates and import the root certificate on to the device. That has caused me the least hassle.

          Simon.
          --
          Simon Butler
          Exchange MVP

          Blog: http://blog.sembee.co.uk/
          More Exchange Content: http://exchange.sembee.info/
          Exchange Resources List: http://exbpa.com/
          In the UK? Hire me: http://www.sembee.co.uk/

          Sembee is a registered trademark, used here with permission.

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