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  • OMA Problem

    I have an Exchange 2003 standard SP2 on an win 2003 SP1 machine. I have downloaded and installed all other patches for the os and everything works fine exept from OMA. when i try http://exchangesrv/oma or with an SSL installed
    https://exchangesrv/oma I get the following error.

    "A System error has occurred while processing your request. Please try again. If the problem persists, contact your administrator."


    I have tried several suggestion but nothing seems to work. Can somebody help please

    thanks
    Thomas

  • #2
    Re: OMA Problem

    Did you install SP1 before installing SP2?

    What other things did you try in order to fix that issue?
    Cheers,

    Daniel Petri
    Microsoft Most Valuable Professional - Active Directory Directory Services
    MCSA/E, MCTS, MCITP, MCT

    Comment


    • #3
      Re: OMA Problem

      No I have just installed SP2. I have tried both with ssl and without ssl and another method that I had to recreate the oma virual directory. all methods failed. The event viewer talkes about 403 error which propably means some kind of security problem on the iss

      any suggestions?

      Comment


      • #4
        Re: OMA Problem

        This is very common.

        First thing to check is that you do not have require SSL enabled on the /exchange virtual directory. That can cause OMA to fail.

        Next. Browse to OMA using Internet Explorer on your desktop to see what the real error message is.

        Also look in the event viewer on the server to see if there is anything in there at the same time as you attempt to login.

        Simon.
        --
        Simon Butler
        Exchange MVP

        Blog: http://blog.sembee.co.uk/
        More Exchange Content: http://exchange.sembee.info/
        Exchange Resources List: http://exbpa.com/
        In the UK? Hire me: http://www.sembee.co.uk/

        Sembee is a registered trademark, used here with permission.

        Comment


        • #5
          Re: OMA Problem

          Originally posted by tthoma
          No I have just installed SP2. I have tried both with ssl and without ssl and another method that I had to recreate the oma virual directory. all methods failed. The event viewer talkes about 403 error which propably means some kind of security problem on the iss

          any suggestions?

          Most people are not aware of this, but you MUST install SP1 BEFORE installing SP2. There is a fix for this, you just need another box with Exchange 2003 on it that once had SP1 on it. Do you have such a box?
          Cheers,

          Daniel Petri
          Microsoft Most Valuable Professional - Active Directory Directory Services
          MCSA/E, MCTS, MCITP, MCT

          Comment


          • #6
            Re: OMA Problem

            Sorry Daniel, I have to disagree with you. I know we are both Exchange MVPs and all that.

            I have not once had to install Exchange 2003 SP1, and don't recommend it to anyone. I do three or four Exchange server installations a month (in a slow month) and go straight to SP2 on all of them.

            This OMA problem is very common and easily fixed without going through the hassle and time wasting service pack 1 and service pack 2. The service packs are cumulative. Plus if you are already at SP2 then you cannot go back. Not many people will have another Exchange server with SP1 still on it.

            If there is an issue that you needs to be raised with Microsoft that you believe requires the installation of SP1 before SP2, then we both have a very good avenue open to us to raise it with the people who matter - the Exchange development team. I haven't seen anyone else state that requirement.

            Simon.
            --
            Simon Butler
            Exchange MVP

            Blog: http://blog.sembee.co.uk/
            More Exchange Content: http://exchange.sembee.info/
            Exchange Resources List: http://exbpa.com/
            In the UK? Hire me: http://www.sembee.co.uk/

            Sembee is a registered trademark, used here with permission.

            Comment


            • #7
              Re: OMA Problem

              Hi Simon,

              I only stated what I already know, and the fact that SP1 is required before installing SP2 is not my invention. You may have noticed this in some of the newsgroups you frequent, and on some (internal) Exchange-related lists (I can get you access to the MVP-only one if you like - send me an email).

              I will explain in more detail if you want, but apparently what happened was that many bugs found in OWA/OMA were fixed by SP1, but were NOT included in SP2. You can easily verify what I say by looking at the folder names found under EXCHWEB root folder.

              As I said in my previous answer, there IS a fix and a way around this, but the easiest way is to install SP1 BEFORE installing SP2.

              Without SP1 in place, these fixes will not be found on your comuter, and in result, many users will experience blank windows when browsing OWA/OMA, and in some cases, only the frames but with red X marks instead of the images and all.

              I'm not saying that THIS is the currect issue, I was simply suggesting a possible solution, and from MY experience I found out that in most cases, the reason was because SP1 was not installed.

              Now, to fix this issue, the administrator will need to copy all the subfolders from a SP1-installed machine to the SP2 machine, and make sure he has all the relevant folder numbers there. I do not have an Exchange machine in front of me, but if you so require, I will give you the exact details when I get home from the USA, sometimes next week.

              With that said, I hope that I helped someone here with that issue.

              And Simon, we can take this offline if you so require (and you haven't answered my email I've sent you - check your private messages).
              Last edited by danielp; 16th June 2006, 05:02.
              Cheers,

              Daniel Petri
              Microsoft Most Valuable Professional - Active Directory Directory Services
              MCSA/E, MCTS, MCITP, MCT

              Comment


              • #8
                Re: OMA Problem

                So what is the solution to my problem?

                Thanks

                Thomas

                Comment


                • #9
                  Re: OMA Problem

                  Daniel - I have access to the MVP group. Very quiet in there this week as everyone is at TechEd. Perhaps we should take it there and get it confirmed officially. I for one have not seen any problems with OMA/OWA when going straight to SP2, and I do many many deployments.

                  I don't have access to private messages. When I attempt to access them I get told:

                  "Sembee, you do not have permission to access this page. This could be due to one of several reasons:

                  1. Your user account may not have sufficient privileges to access this page. Are you trying to edit someone else's post, access administrative features or some other privileged system?
                  2. If you are trying to post, the administrator may have disabled your account, or it may be awaiting activation. "

                  tthoma - did you check the things I suggested in my post?
                  The most common issue is the authentication settings on the virtual directories in IIS Manager.
                  Make sure that they are set as follows:

                  /exchange: Integrated and Basic ONLY.
                  /exchweb: Anonymous ONLY.
                  /exadmin: Integrated ONLY.
                  /OMA: Basic ONLY.
                  /Microsoft-Server-ActiveSync: Integrated and Basic ONLY.

                  If you have to make any changes, once you have left the IIS manager, immediately drop in to a command prompt and type

                  iisreset

                  and press enter.
                  That will commit the changes to the IIS metabase.

                  Simon.
                  --
                  Simon Butler
                  Exchange MVP

                  Blog: http://blog.sembee.co.uk/
                  More Exchange Content: http://exchange.sembee.info/
                  Exchange Resources List: http://exbpa.com/
                  In the UK? Hire me: http://www.sembee.co.uk/

                  Sembee is a registered trademark, used here with permission.

                  Comment


                  • #10
                    Re: OMA Problem

                    Hi Simon,

                    Drop me an email and I'll take it with you offline. Some of the information I have is from that private list (not the MVP newsgroup).

                    I will ask Guy to take care of the PM thing for you, but please do send me an offline email, will you?
                    Cheers,

                    Daniel Petri
                    Microsoft Most Valuable Professional - Active Directory Directory Services
                    MCSA/E, MCTS, MCITP, MCT

                    Comment


                    • #11
                      Re: OMA Problem

                      Not too far off line. I would like to see the end of the thread.....
                      Who comes out on top of the Clash of the Titans (MVP's)...

                      Ike

                      Comment


                      • #12
                        Re: OMA Problem

                        Actually it's no clash. It's like saying OWA/OMA can only have ONE problem (I wish it was so...). Simon is right and so am I, question which of the proposed solutions, if any, will solve this specific issue. It might have nothing to do with the suggestions we made.

                        Just for you all to know, this is part of the issues involving SP1 not being installed prior to SP2 (quote from one of the Microsoft Exchange team developers):

                        The current Exchange 2003 SP2 update does not include the SP1 OWA web controls. Thus if you set up a new front end server and update it to SP2 withouth installing SP1 first, it will not work with a SP1 back end server. When trying to use the premium client, you'll get an ugly screen that just has some broken buttons and a Loading... text.

                        The fix seems to be to simply copy over the controls from a machine that ever had SP1 applied. The controls are in \Program Files\Exchsrvr\exchweb\6.5.7226.0
                        I have seen other strange OWA/OMA issues that were related to that, and as I said, this might not be the issue with the posted problem, but I do like to ask the "did you have SP1 before SP2" question, and more often than not, it helped solve many OWA/OMA issues.
                        Cheers,

                        Daniel Petri
                        Microsoft Most Valuable Professional - Active Directory Directory Services
                        MCSA/E, MCTS, MCITP, MCT

                        Comment


                        • #13
                          Re: OMA Problem

                          Originally posted by Ikeloser
                          Not too far off line. I would like to see the end of the thread.....
                          Who comes out on top of the Clash of the Titans (MVP's)...

                          Ike
                          Ike, what is the better car, Porche or Ferrari (Ford or Holden if you live in Australia), Mercedes or BMW, (Volvo or Saab, ok, so now I'm being silly, nobody like a Volvo). No clash of titans, just a personal preference as per the car example. (Personally I would prefer a Porche )
                          1 1 was a racehorse.
                          2 2 was 1 2.
                          1 1 1 1 race 1 day,
                          2 2 1 1 2

                          Comment


                          • #14
                            Re: OMA Problem

                            Originally posted by danielp
                            Hi Simon,
                            Without SP1 in place, these fixes will not be found on your comuter, and in result, many users will experience blank windows when browsing OWA/OMA, and in some cases, only the frames but with red X marks instead of the images and all.
                            I am not Exchange MVP and have not been exposed to the threads Daniel has mentioned, but I did have (more than once) issues with E2K3 + SP2 without installing SP1 first, but all those cases were related to SP2 either messing permissions on the EXCHWEB folder or causing IUSR & IWAM accounts passwords being out of sync. This has never happened to me when installing SP2 on top of SP1 Exchange.

                            Daniel, count me in in the follow up - I would also like to know the details.
                            Guy Teverovsky
                            "Smith & Wesson - the original point and click interface"

                            Comment


                            • #15
                              Re: OMA Problem

                              Originally posted by tthoma
                              So what is the solution to my problem?

                              Thanks

                              Thomas
                              Thomas check this site: http://www.chicagotech.net/troublesh...ctivesync1.htm
                              I had the same problems and managed to solve them by following the steps.

                              /Martin

                              Comment

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