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OMA works but ActiveSync is broke after applying SP1

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  • OMA works but ActiveSync is broke after applying SP1

    Hi all......

    I have one box running exch2003 enterprise.

    I applied ExchSP1 last week to fix an issue with RUS. The RUS issue was resolved but ActiveSync is now broken. All my AS users keep getting the HTTP_500 error. OMA works fine so I know the virt directory is still okay. I have since applied SP2 but with the same results. I have gone through all of my settings and they are (I think) okay. I did use RUS to change some SMTP addresses using the default policy but I did not change anyone's primary SMTP address. I went back and changed my mailbox back to the way it was when it would actually sync but it did not help.


    Any assistance would be GREATLY appreciated.

  • #2
    Re: OMA works but ActiveSync is broke after applying SP1

    Does OMA work for you?

    Are you using SSL?

    Are you using Forms Based Authentication?
    Cheers,

    Daniel Petri
    Microsoft Most Valuable Professional - Active Directory Directory Services
    MCSA/E, MCTS, MCITP, MCT

    Comment


    • #3
      Re: OMA works but ActiveSync is broke after applying SP1

      Thanks for responding Daniel.

      The answers are Yes, Yes and Yes.

      Comment


      • #4
        Re: OMA works but ActiveSync is broke after applying SP1

        *UPDATE*

        I tried setting up a new user from scratch but the results were the same. I also walked through the affected users with ADSIEDIT and I did not see anything unusual.

        Any help would be GREATLY appreciated!!

        Comment


        • #5
          Re: OMA works but ActiveSync is broke after applying SP1

          Well...

          I think have narrowed this down to some problem with authentication but I still can't make any headway on it.

          Any body seen this before?

          OMA is still working like a champ, as is OWA. But we are still getting the HTTP_500 using ActiveSync.

          Thanks in advance!!!!

          Comment


          • #6
            Re: OMA works but ActiveSync is broke after applying SP1

            Just had a simular problem
            Apply the patch

            Resolution:
            Corrected OWA and IIS configuration based on the following articles.
            Troubleshooting Outlook Web Access logon failures in Exchange 2000 and in Exchange 2003 Article ID:327843
            Troubleshooting OWA when the contents frame displays “Loading” Article ID:280823
            Applied Hot Fix: http://www.microsoft.com/downloads/d...displaylang=en

            Re-booted OWA Server and Walla back in business.

            Comment


            • #7
              Re: OMA works but ActiveSync is broke after applying SP1

              Thanks man. I'll give it a go.

              Comment


              • #8
                Re: OMA works but ActiveSync is broke after applying SP1

                Nope....

                Still the same problem. Anybody got anymore ideas?? I've used all of mine!!

                Comment


                • #9
                  Re: OMA works but ActiveSync is broke after applying SP1

                  Same issue - has anyone found a fix for this?

                  Comment


                  • #10
                    Re: OMA works but ActiveSync is broke after applying SP1

                    Almost certainly it is authentication.
                    As you are using SSL and FBA you will get authentication issues with the device.

                    There are a couple of work arounds.

                    The Microsoft method is here: http://support.microsoft.com/default.aspx?kbid=817379

                    However I have discovered that some changes to the authentication settings on the virtual directories will also fix the problem. I have outlined those on my web site here: http://www.amset.info/exchange/mobile-omafba.asp

                    Simon.
                    --
                    Simon Butler
                    Exchange MVP

                    Blog: http://blog.sembee.co.uk/
                    More Exchange Content: http://exchange.sembee.info/
                    Exchange Resources List: http://exbpa.com/
                    In the UK? Hire me: http://www.sembee.co.uk/

                    Sembee is a registered trademark, used here with permission.

                    Comment


                    • #11
                      Re: OMA works but ActiveSync is broke after applying SP1

                      Nope. Still no luck. I am not even sure what to look for or where to look for it at this point.

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