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  • Information Store will not start

    Have a situation - we are in the middle of an upgrade from 2003 to 2010. all the 2010 are in place working fine. Suddenly the IS on the exchange 2003 sopped and will not start. The error message is:
    event 1121 (followed by event 5000)
    the error is "error 0x80004005 connecting to the Microsoft Active Directory"

    need urgent help please....

    Thanks

    Chovav

  • #2
    Re: Information Store will not start

    Originally posted by chovav View Post
    Have a situation - we are in the middle of an upgrade from 2003 to 2010. all the 2010 are in place working fine. Suddenly the IS on the exchange 2003 sopped and will not start. The error message is:
    event 1121 (followed by event 5000)
    the error is "error 0x80004005 connecting to the Microsoft Active Directory"

    need urgent help please....

    Thanks

    Chovav
    Please review http://support.microsoft.com/kb/2751195

    Comment


    • #3
      Re: Information Store will not start

      The failing IS process in on Exchange 2003, not 2007 or 2010.
      The error message in event 1121 is
      Error 0x80004005 connecting to the Microsoft Active Directory.

      the one in the article is 0x8004010f

      In any case I have checked the entries of the default policy and the custom one we have and they are as supposed to be. The default one have the lowest priority and the custom one have the highest one (1).

      So the problem is still around.

      I also enabled the trace on the IS and this is the trace log:

      store.log
      ==================================
      00001FE8 [2014-01-01 20:18:06] TAG 0: Tracing Enabled
      00002004 [2014-01-01 20:18:06] TAG 7: Store Trace Identifers Revision 105
      00002004 [2014-01-01 20:18:06] TAG 7: PFD ISS 1 - EcMainInit - Initializing COM security
      00002004 [2014-01-01 20:18:06] TAG 7: PFD ISS 2 - EcMainInit - Initializing memory
      00002004 [2014-01-01 20:18:06] TAG 7: PFD ISS 3 - EcMainInit - Allocating exception action
      00002004 [2014-01-01 20:18:06] TAG 7: PFD ISS 4 - EcMainInit - Allocating vectored exception handling state
      00002004 [2014-01-01 20:18:06] TAG 7: PFD ISS 5 - EcMainInit - Initializing detour exit functions
      00002004 [2014-01-01 20:18:06] TAG 7: PFD ISS 6 - EcMainInit - Initializing EvTrace
      00002004 [2014-01-01 20:18:06] TAG 7: PFD ISS 7 - EcMainInit - Initializing event logging
      00002004 [2014-01-01 20:18:06] TAG 7: PFD ISS 8 - EcMainInit - Initializing registry
      00002004 [2014-01-01 20:18:06] TAG 7: PFD ISS 9 - EcMainInit - Initializing call tracing
      00002004 [2014-01-01 20:18:06] TAG 7: PFD ISS 10 - EcMainInit - Reading disabled MAPI clients
      00002004 [2014-01-01 20:18:06] TAG 7: PFD ISS 131 - EcMainInit - Reading disabled MAPI client processes
      00002004 [2014-01-01 20:18:06] TAG 7: PFD ISS 11 - EcMainInit - Initializing DSA
      00002004 [2014-01-01 20:18:06] TAG 7: PFD ISS 12 - EcMainInit - Initializing REAPI
      00002004 [2014-01-01 20:18:06] TAG 7: PFD ISS 13 - EcMainInit - Testing UUIDCreate
      00002004 [2014-01-01 20:18:06] TAG 7: PFD ISS 14 - EcMainInit - Initializing performance counters
      00002004 [2014-01-01 20:18:06] TAG 7: PFD ISS 15 - EcMainInit - Initializing MAPI dispatch
      00002004 [2014-01-01 20:18:06] TAG 7: PFD ISS 16 - EcMainInit - Retrieving working directory
      00002004 [2014-01-01 20:18:06] TAG 7: PFD ISS 17 - EcMainInit - Initializing debug traces
      00002004 [2014-01-01 20:18:06] TAG 7: PFD ISS 18 - EcMainInit - Creating per thread index
      00002004 [2014-01-01 20:18:06] TAG 7: PFD ISS 19 - EcMainInit - Allocating logon index
      00002004 [2014-01-01 20:18:06] TAG 7: PFD ISS 20 - EcMainInit - Allocating notify index
      00002004 [2014-01-01 20:18:06] TAG 7: PFD ISS 21 - EcMainInit - Allocating no lock index
      00002004 [2014-01-01 20:18:06] TAG 7: PFD ISS 130 - EcMainInit - Initializing named property quota
      00002004 [2014-01-01 20:18:06] TAG 7: PFD ISS 23 - EcMainInit - Allocating Replication index
      00002004 [2014-01-01 20:18:06] TAG 7: PFD ISS 24 - EcMainInit - Allocating call stack index
      00002004 [2014-01-01 20:18:06] TAG 7: PFD ISS 25 - EcMainInit - Allocating ICS index
      00002004 [2014-01-01 20:18:06] TAG 7: PFD ISS 26 - EcMainInit - Allocating Jet stop index
      00002004 [2014-01-01 20:18:06] TAG 7: PFD ISS 27 - EcMainInit - Allocating virus scanning index
      00002004 [2014-01-01 20:18:06] TAG 7: PFD ISS 28 - EcMainInit - Allocating pause mail index
      00002004 [2014-01-01 20:18:06] TAG 7: PFD ISS 29 - EcMainInit - Allocating log filtering index
      00002004 [2014-01-01 20:18:06] TAG 7: PFD ISS 30 - EcMainInit - Initializing object limits
      00002004 [2014-01-01 20:18:06] TAG 7: PFD ISS 31 - EcMainInit - Initializing task trace
      00002004 [2014-01-01 20:18:06] TAG 7: PFD ISS 32 - EcMainInit - Start connecting to DS
      00002004 [2014-01-01 20:18:06] TAG 7: PFD ISS 33 - DS::EcConfig - Getting server's NetBIOS name
      00002004 [2014-01-01 20:18:06] TAG 7: PFD ISS 34 - DS::EcConfig - Start DS binding
      00002004 [2014-01-01 20:18:06] TAG 7: PFD ISS 35 - EcBindToDS - Getting configuration context
      00002004 [2014-01-01 20:18:06] TAG 7: PFD ISS 36 - EcBindToDS - Getting user context
      00002004 [2014-01-01 20:18:06] TAG 7: PFD ISS 37 - EcBindToDS - Caching attributes: Mailbox
      00002004 [2014-01-01 20:18:06] TAG 7: PFD ISS 38 - EcBindToDS - Caching attributes: Public Folder
      00002004 [2014-01-01 20:18:06] TAG 7: PFD ISS 39 - EcBindToDS - Caching attributes: Private Store
      00002004 [2014-01-01 20:18:06] TAG 7: PFD ISS 40 - EcBindToDS - Caching attributes: Public Store
      00002004 [2014-01-01 20:18:06] TAG 7: PFD ISS 41 - EcBindToDS - Caching attributes: Mail Gateway
      00002004 [2014-01-01 20:18:06] TAG 7: PFD ISS 42 - EcBindToDS - Caching attributes: Foreign Security Principal
      00002004 [2014-01-01 20:18:06] TAG 7: PFD ISS 43 - EcBindToDS - Caching attributes: OAB
      00002004 [2014-01-01 20:18:06] TAG 7: PFD ISS 44 - EcBindToDS - Caching attributes: Server
      00002004 [2014-01-01 20:18:06] TAG 7: PFD ISS 45 - EcBindToDS - Caching attributes: Address Template
      00002004 [2014-01-01 20:18:06] TAG 7: PFD ISS 46 - EcBindToDS - Caching attributes: Group
      00002004 [2014-01-01 20:18:06] TAG 7: PFD ISS 47 - EcBindToDS - Caching attributes: Message Delivery
      00002004 [2014-01-01 20:18:06] TAG 7: PFD ISS 48 - EcBindToDS - Getting Configuration Naming Context
      00002004 [2014-01-01 20:18:06] TAG 7: PFD ISS 49 - EcBindToDS - Finish DS binding
      00002004 [2014-01-01 20:18:06] TAG 7: PFD ISS 50 - DS::EcConfig - Getting Default Naming Context
      00002004 [2014-01-01 20:18:06] TAG 7: PFD ISS 51 - DS::EcConfig - Getting Configuration DN
      00002004 [2014-01-01 20:18:06] TAG 7: PFD ISS 52 - DS::EcConfig - Getting GAL DN
      00002004 [2014-01-01 20:18:06] TAG 7: PFD ISS 53 - DS::EcConfig - Getting Organization Name
      00002004 [2014-01-01 20:18:06] TAG 7: PFD ISS 54 - DS::EcConfig - Getting Server Name
      00002004 [2014-01-01 20:18:06] TAG 7: PFD ISS 55 - DS::EcConfig - Getting Min and Max RPC Threads
      00002004 [2014-01-01 20:18:06] TAG 7: PFD ISS 56 - DS::EcConfig - Getting container GUID: Message Delivery
      00002004 [2014-01-01 20:18:06] TAG 7: PFD ISS 57 - DS::EcConfig - Getting container GUID: Address Templates
      00002004 [2014-01-01 20:18:06] TAG 7: PFD ISS 58 - DS::EcConfig - Getting container GUID: Display Templates
      00002004 [2014-01-01 20:18:06] TAG 7: PFD ISS 59 - DS::EcConfig - Getting container GUID: Recipient Policy
      00002004 [2014-01-01 20:18:06] TAG 7: PFD ISS 60 - DS::EcConfig - Getting container GUID: Default Recipient Policy
      00002004 [2014-01-01 20:18:06] TAG 7: PFD ISS 61 - DS::EcConfig - Getting container GUID: Site-Specific Recipient Policy
      00002004 [2014-01-01 20:18:06] TAG 7: PFD ISS 62 - DS::EcConfig - Getting Mixed Mode attribute
      ================================================== ==========

      Comment


      • #4
        Re: Information Store will not start

        Have you seen this:
        http://clintboessen.blogspot.co.uk/2...dnt-start.html
        It appears to be close to your symptoms.

        Can you describe your infrastructure (number/type of servers, placement etc) to allow more focussed help?
        Tom Jones
        MCT, MCSE (2000:Security & 2003), MCSA:Security & Messaging, MCDBA, MCDST, MCITP(EA, EMA, SA, EDA, ES, CS), MCTS, MCP, Sec+
        PhD, MSc, FIAP, MIITT
        IT Trainer / Consultant
        Ossian Ltd
        Scotland

        ** Remember to give credit where credit is due and leave reputation points where appropriate **

        Comment


        • #5
          Re: Information Store will not start

          Problem was resolved using Microsoft support. As we were in the middle of a migration to 2010. The problem was related to X400 addresses on Recipient Email policies. When the policies were still under the Exchange 2003 control, all worked well. Once they where upgraded to the 2010, the X400 was removed. This stopped the 2003 IS. When the X400 add reapplied, the 2010 IS also stopped... The solution was to add the X400 but without the S and G parameters - only the C, A, P and O parts. Once done the IS was back up.

          Comment


          • #6
            Re: Information Store will not start

            Originally posted by chovav View Post
            Problem was resolved using Microsoft support. As we were in the middle of a migration to 2010. The problem was related to X400 addresses on Recipient Email policies. When the policies were still under the Exchange 2003 control, all worked well. Once they where upgraded to the 2010, the X400 was removed. This stopped the 2003 IS. When the X400 add reapplied, the 2010 IS also stopped... The solution was to add the X400 but without the S and G parameters - only the C, A, P and O parts. Once done the IS was back up.

            Thanks for posting back with the solution.

            Comment

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