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  • Exchange 2003 and SMTP dying

    I've Exchange 2003 which now all of the sudden have SMTP service dying every few seconds after restart of service. It started yesterday but after couple of hours i was able to stop this madness (to be honest not sure how) but multiple restarts, trying to hold some emails etc and it allowed me to finally start SMTP permamently. Today the problem is up and running again... Exchange is at latest service pack so the issues related to my earlier readings about this problem seem to be not related? I tried to reinstall service pack but it was complaining about earlier IMF being installed yet in directory of Exchange there's no IMFv1 but only IMFv2 so I would presume it's the newest version.

    Does anyone have a clue how to solve this? Not really sure where to look for an answer?

    The Simple Mail Transfer Protocol (SMTP) service terminated unexpectedly. It has done this 97 time(s). Event ID 7034

    The IIS Admin Service service terminated unexpectedly. It has done this 57 time(s). The following corrective action will be taken in 1 milliseconds: Run the configured recovery program. Event ID 7031


    I also see Virtual Server 2:

    SMTP server cannot read metabase key MailQueueDir. from SMTPSVC with EVENT ID 418

    And
    Virtual Server 2: SMTP server cannot read metabase key MailPickupDir with EVENT ID 418

    Application pool 'DefaultAppPool' is being automatically disabled due to a series of failures in the process(es) serving that application pool. event id 1002

    Inetinfo terminated unexpectedly and the system was not configured to restart IIS Admin. The World Wide Web Publishing Service has shut down. event id 1030

    The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID
    {A9E69610-B80D-11D0-B9B9-00A0C922E750}
    to the user NT AUTHORITY\NETWORK SERVICE SID (S-1-5-20). This security permission can be modified using the Component Services administrative tool. EVENT ID 10016

    Seems like everything is failing ...
    My website with some small projects - http://www.pro-solutions.pl

  • #2
    Re: Exchange 2003 and SMTP dying

    After I deleted this mail (http://www.pro-solutions.pl/projects...50000004ef.zip) from queue folder smtp service got up and is now running... why would it cause such a mess.. now that I think of it yesterday I have also found russian email causing havoc and after deleting it problem was gone.

    Maybe bug?
    My website with some small projects - http://www.pro-solutions.pl

    Comment


    • #3
      Re: Exchange 2003 and SMTP dying

      Today another Russian email arrived and it's crashed again. After deleting it from queue everything back to normal...
      My website with some small projects - http://www.pro-solutions.pl

      Comment


      • #4
        Re: Exchange 2003 and SMTP dying

        What else is on the machine?
        AV, Antispam etc?
        Ensure that any AV is not scanning the Exchange directory structure, as it could be struggling with the characters.

        Simon.
        --
        Simon Butler
        Exchange MVP

        Blog: http://blog.sembee.co.uk/
        More Exchange Content: http://exchange.sembee.info/
        Exchange Resources List: http://exbpa.com/
        In the UK? Hire me: http://www.sembee.co.uk/

        Sembee is a registered trademark, used here with permission.

        Comment


        • #5
          Re: Exchange 2003 and SMTP dying

          Only Policy Patrol Spam Filter is on it. It was on it for 2 years and no problems before. No AV.
          My website with some small projects - http://www.pro-solutions.pl

          Comment


          • #6
            Re: Exchange 2003 and SMTP dying

            The fact that something has operated for two years without a problem doesn't mean it was working correctly.

            It would be the first thing that I would be suspecting as the cause. The only way to show whether it is or not is to remove it, and reboot the server. Disabling the product is not enough, as its hooks are still in Exchange.

            Simon.
            --
            Simon Butler
            Exchange MVP

            Blog: http://blog.sembee.co.uk/
            More Exchange Content: http://exchange.sembee.info/
            Exchange Resources List: http://exbpa.com/
            In the UK? Hire me: http://www.sembee.co.uk/

            Sembee is a registered trademark, used here with permission.

            Comment


            • #7
              Re: Exchange 2003 and SMTP dying

              I've did upgrade from PP 6 to PP7 but it was still failing that time. I've PP7 working on 2 other servers without any problems. Uninstalling PP is not really something I want to do considering that we got lots of spam daily so it will just makes things worse...
              My website with some small projects - http://www.pro-solutions.pl

              Comment


              • #8
                Re: Exchange 2003 and SMTP dying

                If you are not prepared to remove that product, then you will have to live with the problems with Exchange then.

                That is the primary candidate for the cause of the problem. If I was looking at the server I wouldn't even consider anything until the product is removed because it is the number one candidate. I have been working with Exchange for many years, third party tools are the main cause of issues with the Exchange.

                If you have had an upgrade fail to work, then that would make me even more confident that is the cause.

                You may well find that removing the product completely, rebooting the server and then reinstalling the latest build of the latest version resolves the issue.

                Simon.
                --
                Simon Butler
                Exchange MVP

                Blog: http://blog.sembee.co.uk/
                More Exchange Content: http://exchange.sembee.info/
                Exchange Resources List: http://exbpa.com/
                In the UK? Hire me: http://www.sembee.co.uk/

                Sembee is a registered trademark, used here with permission.

                Comment


                • #9
                  Re: Exchange 2003 and SMTP dying

                  Originally posted by Sembee View Post
                  If you are not prepared to remove that product, then you will have to live with the problems with Exchange then.

                  That is the primary candidate for the cause of the problem. If I was looking at the server I wouldn't even consider anything until the product is removed because it is the number one candidate. I have been working with Exchange for many years, third party tools are the main cause of issues with the Exchange.

                  If you have had an upgrade fail to work, then that would make me even more confident that is the cause.

                  You may well find that removing the product completely, rebooting the server and then reinstalling the latest build of the latest version resolves the issue.

                  Simon.
                  PP7 works.. it just doesn't solve the problem with crashing. It happens daily usually once per day with one single email from russia.

                  Anyways I've reported this case to Microsoft and will post any findings so someone can work on my mistakes next time
                  My website with some small projects - http://www.pro-solutions.pl

                  Comment


                  • #10
                    Re: Exchange 2003 and SMTP dying

                    I've worked with both Microsoft and Policy Patrol. Microsoft offered 2 patches and also suggested after some diagnosis and similar cases in their database that Policy Patrol might be the case. Indeed Policy Patrol was interested in this and provide few versions on new smtp sinks. We're still working things thru as there are some errors still rarely but it's going good direction.


                    I was told to disable the following functionality and to replace it with new sink that they sent me:
                    - Bayesian filtering (including Automatic Bayesian filter learning)
                    - Address verification (Verify existence of MX record & Verify sender's SMTP connection)


                    So far I've had one crash today and there was one day when i had 100 per day. It's weird that something like this worked for so long without any problems and now out of the sudden started crashing (without me touching Policy Patrol or Exchange).
                    My website with some small projects - http://www.pro-solutions.pl

                    Comment


                    • #11
                      Re: Exchange 2003 and SMTP dying

                      As I said right at the start - the third party product is always the first thing I look at.

                      Simon.
                      --
                      Simon Butler
                      Exchange MVP

                      Blog: http://blog.sembee.co.uk/
                      More Exchange Content: http://exchange.sembee.info/
                      Exchange Resources List: http://exbpa.com/
                      In the UK? Hire me: http://www.sembee.co.uk/

                      Sembee is a registered trademark, used here with permission.

                      Comment

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