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  • companies not seeing our email address

    hi, first time poster so please be nice lol
    anyway went to a company today and normally im ok with exchange/servers etc but this one as stumped me, it might be simple but i don't know.

    ok i was asked, when the company sends emails, the receiver of that email only sees the person name who sent it.
    i.e helen jones

    however, they are worried that people will see the name and assume its spam, when infact its an invoice/quote for work but they just see the name. so they delete it.

    what they want is when they send an email, that the recipient sees the full email address i.e [email protected] so that the recipient know exactly who its from and then does not delete

    now ive gone into everyone's active directory and changed the display name to the full email address, but the email still is sent as just the person who sent it.

    sorry if ive not made myself understood, i have tried googling this. but aint got a clue what to type in

  • #2
    Re: companies not seeing our email address

    What version of Exchange?
    ** Remember to give credit where credit is due and leave reputation points where appropriate **

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    • #3
      Re: companies not seeing our email address

      Sorry buddy, its exchange 2003 service pack 2

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      • #4
        Re: companies not seeing our email address

        this is what i found on technet. is that what u mean?

        http://blogs.technet.com/b/dlemson/a...27/100558.aspx

        Exchange 2003
        Exchange 2000 was lacking the RerouteViaStore capability. The only solution in Exchange 2000 was to write a custom transport event sink that modified the headers, which can be tough work to get right. In Exchange 2003, the transport team added RerouteViaStore capability. The way you turn it on is via a special utility that has recently been published to the web called Address Rewrite Config (click to download). Remember that this utility only works with Exchange 2003. What it does is to force messages that come in on an SMTP VS to be committed to the store, so that the MIME -> MAPI translation takes place, which is exactly what RerouteViaStore did. Like RewriteViaStore, this can cause a performance degradation, but depending on your message load, it may not be a big deal. You can imagine the difference between storing the message, untouched, as a MIME stream as a file in the queue directory on disk and then just reading that and sending it out, versus saving to the Exchange store, having it be converted to MAPI properties and then reading it back out of the store, which causes a conversion back from MAPI to MIME.

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        • #5
          Re: companies not seeing our email address

          Erm dont understand any of that, didnt think it would be that complicated
          I thought a simple change would of done it?
          Like i said, i were to send an email to my gmail account it just says helen jones!
          But they want it to say in my gmail and anybody else [email protected]

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          • #6
            Re: companies not seeing our email address

            Some of these should help:
            http://forums.petri.com/showthread.php?t=4227
            http://exchangepedia.com/blog/2006/1...lay-names.html
            http://www.experts-exchange.com/Soft..._22662141.html
            http://social.technet.microsoft.com/...-a9e3f8f61fd3/

            Also, it may take some time for it to take affect.
            ** Remember to give credit where credit is due and leave reputation points where appropriate **

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            • #7
              Re: companies not seeing our email address

              thanks for the help guys.
              i have searched high and low for this sort of thing, but a lot of those are just simply changing the first/last name around, or change it so that the first name is only showed.
              however not seen anywhere that shows how to set it to the full email address of the person, rather than just the alias/display name being sent?
              this is weird. i thought a simple ticked box etc would suffice!

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              • #8
                Re: companies not seeing our email address

                No, some of those talk about setting an email alias and using it as the primary. Can't do it ATM, but AFAIK that should work.
                ** Remember to give credit where credit is due and leave reputation points where appropriate **

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