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  • Exchange / AD account changes

    I was unsure if this is the correct section to post this in as its also AD related.

    I had issues with a user's account yesterday so I created her new AD account with the same username, but with a number "1" on the end. I transferred all her emails into her new outlook mailbox, transferred the contacts etc..

    In active directory her email address was now [email protected] so I removed the number 1 from the display name on her account and also from all her email addresses.

    So she now has her original email address without the number 1

    I then sent a test email to her address ad this was delivered fine.

    I was then advised some user are unable to email her as the emails are returned:

    The following recipient(s) could not be reached:
    Diane Sanderson on 30/11/2010 09:24
    The e-mail account does not exist at the organization this message was sent to. Check the e-mail address, or contact the recipient directly to find out the correct address.
    <sh-exc1.ccm-ca.local #5.1.1>

    I checked the address book of the user who is unable to email her and the properties of her contact still has the number 1 on the email address which is why its failing.

    I rebooted the laptop with the issue but the email address is still showing as the old one. If I check my address book its showing the correct email account.

    The address book is a Global address list so everyone should be reading from the same address book which pulls settings form AD.

    Any suggestion how I can resolve this?

  • #2
    Re: Exchange / AD account changes

    A combination of the OAB and Outlook nicknames file.
    You will need to force the OAB to update, then ask the clients to download the latest version.

    Anyone who has that user listed in their nicknames file (what you see when you start typing a name) will need to delete the entry (pressing the delete key) and then selecting the user from the GAL fresh.

    While you have corrected the SMTP address, that isn't used by Exchange internally. Exchange uses another kind of address which you haven't replicated.

    The usual way to deal with this is to NOT delete the original account. Instead hide it from the GAL and forward it to the new account. That way everything works correctly and no email bounces.

    Simon.
    --
    Simon Butler
    Exchange MVP

    Blog: http://blog.sembee.co.uk/
    More Exchange Content: http://exchange.sembee.info/
    Exchange Resources List: http://exbpa.com/
    In the UK? Hire me: http://www.sembee.co.uk/

    Sembee is a registered trademark, used here with permission.

    Comment


    • #3
      Re: Exchange / AD account changes

      I deleted the users email address out of the nicknames file, I then picked the user from the GAL before I sent the email but it still didnt work.

      What is AOB?

      Comment


      • #4
        Re: Exchange / AD account changes

        The OAB is the Offline Address book. Outlook updates this once a day by default. If you didn't update it, then the information that you selected you would be the old information, not the new.

        Simon.
        --
        Simon Butler
        Exchange MVP

        Blog: http://blog.sembee.co.uk/
        More Exchange Content: http://exchange.sembee.info/
        Exchange Resources List: http://exbpa.com/
        In the UK? Hire me: http://www.sembee.co.uk/

        Sembee is a registered trademark, used here with permission.

        Comment

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