We have a front-end/back-end Exchange 2003 setup hosting this service. When we first connect an instance of Outlook it always fills in %BackendServerName%\%username% Then we wipe this out and fill in %domain%\%username% for the user. This typically stays forever but every once in a while something will wipe this out and a remote user will call in not able to logon because it has switched to filling in the local server name within the authentication box. I can't figure out what is causing this to occur. When I look at the IIS directory security on the FE/BE, it seems as if the default domain field is filled in properly. It's a small nuisance but I'd like to find a resolution.
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