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Exchange 2003: Users cannot see Free/Busy after System Folders reset

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  • Exchange 2003: Users cannot see Free/Busy after System Folders reset

    We lost our Public Folder Store in Exchange 2003 and had to re-create it. Since the System Folders containing the SCHEDULE + FREE BUSY folder is a part of the Public Store, we followed Microsoft instructions to reset the System Folders. We now see the SCHEDULE + FREE BUSY folder under the FIRST ADMINISTRATIVE GROUP->FOLDERS-> PUBLIC FOLDERS in ESM (see image below). However, users still cannot see their free/busy info. I had one user do 'Outlook /cleanfreebusy' and he got the message "Unable to clean your free/busy information on the server". One thing is that in ESM under FIRST ADMINISTRATIVE GROUP->SERVER->FIRST STORAGE GROUP->PUBLIC FOLDER STORE->PUBLIC FOLDERS, I do not see the SCHEDULE + FREE BUSY folder. Neither do I see it under the PUBLIC FOLDER INSTANCES folder (see images below). Also, in the Event log I see the notification below which states "Error updating public folder with free-busy information..." (image below as well). I ran ADSIEDIT and the folder seems to be in the right location (see image below). Can someone point me in the right direction to resolve this? Thanks
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  • #2
    Re: Exchange 2003: Users cannot see Free/Busy after System Folders reset

    The system folders are created automatically by Exchange, if you followed the guidelines to reset them correctly. If they haven't appeared then that would tend to indicate you didn't.

    The only other cause is the lack of replica. Every public and system folder should have at least one server listed on its replica list.

    Simon.
    --
    Simon Butler
    Exchange MVP

    Blog: http://blog.sembee.co.uk/
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    • #3
      Re: Exchange 2003: Users cannot see Free/Busy after System Folders reset

      When I ran pfdavadmin it shows that everything is in place except for the replication. It shows replication on the public folder but not on the Schedule + Free/Busy folder. I will set up the replication and see if that fixes the issue. Thanks.

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