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Does Exchange 2003 have some limit on storing sent items on server?

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  • Does Exchange 2003 have some limit on storing sent items on server?

    Hello,


    Problem:

    I've Exchange 2003 on SBS 2003. I've a user which uses outlook at work, outlook at home (through HTTPS) and OWA occasionally from different places. Unfortunately some of the emails sent via outlook at home are not visible as sent (not appearing), and some are.


    Question:

    Is Exchange having some limit that lets say emails bigger then 5mb (or some other criteria) when sent are only stored locally in outlook but are not placed in sent items on server so if you check via HTTPS it's not there? If yes if that limit is changeable somewhere as it's something i would like to fix so all emails sent by users are stored within exchange so they can easily swap places they work at.


    With regards,
    MadBoy
    My website with some small projects - http://www.pro-solutions.pl

  • #2
    Re: Does Exchange 2003 have some limit on storing sent items on server?

    You're going to get the same answer here that you got on serverfault: Exchange has no such limit. I would check to see if any of the affected clients are running outlook in POP or cached mode. If so, that's the likely culprit.

    Also, even though you have Outlook set up to place a copy of every sent email in the Sent Items folder, it doesn't always do it, regardless of the size.

    Comment


    • #3
      Re: Does Exchange 2003 have some limit on storing sent items on server?

      I have to say that I have never seen Outlook fail to store an item in the Sent Items folder when it is told to. Whether that sent item makes it to the Mailbox is a different matter. Cached mode in particular can cause problems. If the user is working remotely, then that large attachment has to be uploaded to the server and then downloaded by all other clients - that can take some time, particularly if the user is on limited upload broadband.

      Simon.
      --
      Simon Butler
      Exchange MVP

      Blog: http://blog.sembee.co.uk/
      More Exchange Content: http://exchange.sembee.info/
      Exchange Resources List: http://exbpa.com/
      In the UK? Hire me: http://www.sembee.co.uk/

      Sembee is a registered trademark, used here with permission.

      Comment


      • #4
        Re: Does Exchange 2003 have some limit on storing sent items on server?

        Hello, thanks for an answer. Indeed cached mode is used as it's default option in Outlook when you set it up. Do you suggest to turn it off and it should work better? What will be the consequences of turning it off, or what benefits does it do now while it's on?

        @Sembee: the item doesn't fail to get to sent folder. It's visible in the sent folder in one outlook (the one that sent it), unfortunately it's not in the other outlook. Doesn't happen for all entries, but some of them.

        Would your suggestion be that if user sends an email she should stay logged in for a while even thou the message is already sent (and confirmed by outlook))? Or it won't change anything?

        EDIT: we have pop disabled.
        My website with some small projects - http://www.pro-solutions.pl

        Comment


        • #5
          Re: Does Exchange 2003 have some limit on storing sent items on server?

          Turning off cached mode will increase the load on the server and requires a lot of bandwidth. Everything is dragged across the connection rather than done locally, so it is not something that is recommended.

          I the user is sending a large email, then hitting Send remotely and then shutting down Outlook immediately is not really a good idea. A large email can take some time to complete.

          The reference to the mailbox was what I meant. Cached mode is a copy of the mailbox. When an item is sent, it is first copied to the local store, then pushed up to the mailbox on Exchange. When other Outlook clients connect to the mailbox they then download the message.

          You can see the live mailbox through OWA, as that is using information straight from Exchange.

          Simon.
          --
          Simon Butler
          Exchange MVP

          Blog: http://blog.sembee.co.uk/
          More Exchange Content: http://exchange.sembee.info/
          Exchange Resources List: http://exbpa.com/
          In the UK? Hire me: http://www.sembee.co.uk/

          Sembee is a registered trademark, used here with permission.

          Comment

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