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I screwed up Exchange I admit it!!!!

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  • I screwed up Exchange I admit it!!!!

    Ok so im going to admit right now that I (censored) up our exchange environment. All firewall and nat prep was done correctly.

    I was moving exchange 2003 (mail-01)to a new server (fs-01)(Win2k3). I installed exchange on the new server (fs-01) and then entered it into the same exchange environment. so both servers (mail-01-old server) and (fs-01-new server) are both showing up in Exchange System Manager. So i move mail boxes with the Migration Wizard. I then tested it by having a few users send and recieve e-mails, it worked great, everything was working great. The database was moved to the new server. I did NOTHING else to configuration of either server. So i uninstall Exchange from (mail-01) and deleted the server from Exchange System Manager. The installation had a few errors but nothing that stopped Exchange from being uninstalled. I left IIS installed because (mail-01) is our web server.

    And after that all hell broke loose. (I know what a dumb (censored)!!!!) So at this point no one can send or recieve e-mail, not even inside the domain. So like i get 100 calls saying the e-mail doesnt work the next day.

    So can anyone help a poor soul!!!? I am suppose to be the IT Director!! ANy help is greatly appreciated.

  • #2
    Re: I screwed up Exchange I admit it!!!!

    Is the MX Record pointing to the IP of the new mail Server (FS-01) or is it still point to the old box. Also, where is the Router forwarding Port 25 to? Old or new mail IP.

    Check that the Stores have mounted and there isn't a checkbox ticked saying: Do not mount the store at start-up (Mailbox Store properties, Database tab, bottom left side of page)

    Any error in Event Viewer?
    1 1 was a racehorse.
    2 2 was 1 2.
    1 1 1 1 race 1 day,
    2 2 1 1 2

    Comment


    • #3
      Re: I screwed up Exchange I admit it!!!!

      OK as an update for the record Biggles77, I had a team working with me, am not sure what they have already done. But the overall problem is not fixed.
      • The router is forwarding to new server (fs-01).
      • SOME mail is being recieved, and some sent.
      • Many event viewer errors like the following:
      Event Source: MSExchangeTransport
      Event Category: SMTP Protocol
      Event ID: 7004
      Date: 1/7/2010
      Time: 2:20:04 PM
      User: N/A
      Computer: FS-01
      Description:
      This is an SMTP protocol error log for virtual server ID 1, connection #145. The remote host "00.00.00.00(edited by templarvisonz", responded to the SMTP command "rcpt" with "550 5.2.0 No such mailbox ". The full command sent was "RCPT TO:<
      (edited by templarvisonz> ". This will probably cause the connection to fail.
      For more information, click http://www.microsoft.com/contentredirect.asp.
      • The Do not mount the store at start-up box is NOT checked
      • Not sure about MX Record, but it seems this is not an issue because there is some mail traffic.
      • To narrow down my difficulty more, it seems as though Active Directory is not synching with Exchange because I deleted/recreated a test account and new mailbox and it is not giving it any exchange configuration like the server used to nor can i connect a workstation to the newly created mailbox from the newly created profile. The new mailbox is not appearing in the mailbox store. I checked the permissions and made sure they are propagating from parent to child so almost 90% sure it is not permissions.
      Thanks Again
      Last edited by Wired; 7th January 2010, 23:01. Reason: removed email address

      Comment


      • #4
        Re: I screwed up Exchange I admit it!!!!

        you say you migrated some users and tested them - great, this sounds excellent here, things are working well.

        then you say you moved the database to the new server.
        How did you do this ? I don't know if you can just copy the database files over to the new server ? you have to mirgate the mailboxes...
        Please do show your appreciation to those who assist you by leaving Rep Point https://www.petri.com/forums/core/im.../icon_beer.gif

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        • #5
          Re: I screwed up Exchange I admit it!!!!

          The migration wizard was not the appropriate tool to use here.
          It is designed for bringing in email from a NON EXCHANGE server in to Exchange. When you are migrating from one Exchange server to another you simply use move mailbox. That also makes it transparent to the users.

          Simon.
          --
          Simon Butler
          Exchange MVP

          Blog: http://blog.sembee.co.uk/
          More Exchange Content: http://exchange.sembee.info/
          Exchange Resources List: http://exbpa.com/
          In the UK? Hire me: http://www.sembee.co.uk/

          Sembee is a registered trademark, used here with permission.

          Comment


          • #6
            Re: I screwed up Exchange I admit it!!!!

            I agree it was not the thing to do. But the old server is gone and i'm stuck with my mistake. i said migrate wizard but i believe it was move mailbox wizard. i selected all mailboxes and right-clicked and exchange task and move mailboxes. both servers where up and everything was working. then i took the old one offline, then tht is where everything went wrong.

            when i say the database was moved to the new server, i was not speaking about the exchsrvr folder, i was talking about the information store.

            Thanks
            Last edited by templarvisonz; 8th January 2010, 05:16.

            Comment


            • #7
              Re: I screwed up Exchange I admit it!!!!

              If the server had been removed correctly you wouldn't need to remove the server from ESM.
              Almost certainly you didn't complete the removal of the server correctly. The first Exchange server in the org holds a number of specialist functions that need to be removed correctly.

              This KB article explains how to remove the first Exchange server. I suggest that you go through it and see what you didn't do.
              http://support.microsoft.com/default.aspx?kbid=822931

              I would also suggest that you download the Exchange best practises tool. I have a link to it on my resources site (link in signature).

              Simon.
              --
              Simon Butler
              Exchange MVP

              Blog: http://blog.sembee.co.uk/
              More Exchange Content: http://exchange.sembee.info/
              Exchange Resources List: http://exbpa.com/
              In the UK? Hire me: http://www.sembee.co.uk/

              Sembee is a registered trademark, used here with permission.

              Comment


              • #8
                Re: I screwed up Exchange I admit it!!!!

                Thanks Sembee I will update on what i find for the forum.

                Comment


                • #9
                  Re: I screwed up Exchange I admit it!!!!

                  You may also want to look at the Directory Access tab in Server properties. Make sure you can see your domain controller configure for all settings.

                  Comment


                  • #10
                    Re: I screwed up Exchange I admit it!!!!

                    OK so I went thru the KB article that explains how to remove the first Exchange server. I found that under the recipient update service, i found that no server was listed. After configuring that my domain controller seemed to sync with exchange. The only problem i am still having is i cannot connect a new user to a new mail box thru outlook 2007 i get error "The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action."

                    Under Directory Acess tab i have my domain controller listed under:
                    Type Config(Auto) LDAP Port 389, Type DC(Auto) LDAP Port 389, and Type GC(Auto) LDAP Port 3268; which would cover all settings.

                    Thanks

                    Comment


                    • #11
                      Re: I screwed up Exchange I admit it!!!!

                      Have you restarted the services since making the change?
                      Install the Exchange best practises tool - link at the top of the forum.

                      Simon.
                      --
                      Simon Butler
                      Exchange MVP

                      Blog: http://blog.sembee.co.uk/
                      More Exchange Content: http://exchange.sembee.info/
                      Exchange Resources List: http://exbpa.com/
                      In the UK? Hire me: http://www.sembee.co.uk/

                      Sembee is a registered trademark, used here with permission.

                      Comment


                      • #12
                        Re: I screwed up Exchange I admit it!!!!

                        Best Practices has been installed and after running it i got several red x's. So i read the articles to fix them, performed the fixes and restarted server completely. THen i ran BPA again and no red x's and just suggestions where displayed. But........i still have a problem when creating new users and connecting them to their new mail box.

                        As another update, i can successfully access the new users mailbox from Outlook Web, but not from their profile inside the domain. Strange.

                        Thanks
                        Last edited by templarvisonz; 13th January 2010, 22:03.

                        Comment


                        • #13
                          Re: I screwed up Exchange I admit it!!!!

                          So I still have a problem with Exchange 2003. i can successfully access new users mailbox from Outlook Web, but not from their profile inside the domain. Strange.

                          Thanks anyone who can help.

                          Comment


                          • #14
                            Re: I screwed up Exchange I admit it!!!!

                            Just a thought - if you right click on outlook icon in the system tray with the control button pressed , you will get the extra connection status button as well as Test Email Auto Configuration .

                            While I realize 2007 is designed for exchange 2007 - do these options give you any new information

                            Also running NETDIAG on the exchange server itself might allude to any issues .

                            Finally - are you saying the same mailbox will connect with outlook 2003 on a domain joined workstation with the same OS as another domain joined workstation with outlook 2007 in the same network lan segment ?

                            Comment


                            • #15
                              Re: I screwed up Exchange I admit it!!!!

                              When i hold Ctrl and right-click outlook icon in tray i get two additional options: connection status..... and Test E-mail AutoConfiguration.

                              Connection Status pulls up a window with the restore button that says click to restore connectivity to Exchange. It doesnt do anything when i click it and no servers or anything are listed.

                              All PCs our domain joined and are spread over two segments all under one domain. i can connect anywhere (home, at work, startbucks) on outlook web on a web browser and access NEWLY created mailboxes and existing mail boxes (anything and everything)

                              But when using outlook 2007 at work, the newly created users and mail boxes will not connect to exchange. it gives the error when setting up new user to mail box: "the connection to microsoft exchange is unavailable. outlook must be online or connected to complete this action."

                              UPDATE: I ran NETDIAG on server and everything passed.
                              Last edited by templarvisonz; 20th January 2010, 00:24. Reason: Update status

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