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  • email from world not getting to specific recipient

    hey.

    i have a problem with xch 2003.

    a specific user keeps missing emails coming from outside.
    when i check in the tracking center, i see that the server ignored that recipient, the name doesnt even appear in the "to" field in the message history dialog.

    in the original email's headers, the recipient appear correctly.


    whats going on?
    thank you.

  • #2
    Re: email from world not getting to specific recipient

    Are you saying that there are more than one recipients to the message?
    Message Tracking shows what Exchange did with the message. It could be that the recipient's email address wasn't entered correctly. Is this happening for all email to that recipient?

    Simon.
    --
    Simon Butler
    Exchange MVP

    Blog: http://blog.sembee.co.uk/
    More Exchange Content: http://exchange.sembee.info/
    Exchange Resources List: http://exbpa.com/
    In the UK? Hire me: http://www.sembee.co.uk/

    Sembee is a registered trademark, used here with permission.

    Comment


    • #3
      Re: email from world not getting to specific recipient

      hey,

      yes, there is more than one recipient.. when i look at the original email, i see that the address is entered correctly.

      it doesnt happen for all emails..
      the thing is, exchange ignored one recipient, thats the strange bit.

      Comment


      • #4
        Re: email from world not getting to specific recipient

        The presence of an email address in the header doesn't actually mean that Exchange received an email for that user. If message tracking doesn't show an email for the user then it wasn't received, or was blocked before Exchange got hold of it. Antispam, something like that.

        Simon.
        --
        Simon Butler
        Exchange MVP

        Blog: http://blog.sembee.co.uk/
        More Exchange Content: http://exchange.sembee.info/
        Exchange Resources List: http://exbpa.com/
        In the UK? Hire me: http://www.sembee.co.uk/

        Sembee is a registered trademark, used here with permission.

        Comment


        • #5
          Re: email from world not getting to specific recipient

          i realize that, but the only antispam i have is the server itself.
          and why would a mail be blocked for a specific user, and not for a different one..?

          any more ideas for tests i can make?

          Comment


          • #6
            Re: email from world not getting to specific recipient

            i realize that, but the only antispam i have is the server itself.
            and why would a mail be blocked for a specific user, and not for a different one..?

            I just got through fixing the exact same problem. I had one user who could not receive some external emails that other users could receive (from hotmail, blackberry and frontiernet), oddly enough he could receive the same message if the subject was prefaced with RE: or FW:
            Tracking showed that it the messages were being blocked by the IMF. I boosted the block level from 5 to 7, restarted the SMTP server and the messages started going through. I don't know why the IMF was picking on him.

            Comment

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