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OMA: Item no longer exists.The item...deleted or moved

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  • OMA: Item no longer exists.The item...deleted or moved

    Hi all!
    I have a problem to configure my Nokia E71 to sync e-mail with exchange 2003.
    I have configured OMA on Exchange, but I when I tryh to sync by mobile I recive the message "The account is not allowed to sync". I have tried to get the OMA by IE http://PrivateIP_Exchane/OMA and after user e pwd prompt the following error occure: " Item no longer exists. The item you are attempting to access may have been deleted or moved".
    I have checked on Internet and I have found the following inoformation:

    >>
    >> Info 1.
    >> This error may occur if the user name that is in the address that the
    >> message is sent to contains the following symbols:
    >> - Number sign (#)
    >> - Percent sign (%)
    >> - Ampersand (&)
    >> - Tilde (~)
    >>
    >> Info 2.
    >> Check IIS Properties.
    >>
    >> 1. Go to Start/Administrative Tools/Internet Information Services (IIS)
    >> Manager.
    >> 2. Expand out the list by clicking the plus sign next to the server's
    name.
    >> 3. Expand out the Web Sites.
    >> 4. Expand out Default Web Site.
    >> 5. Right click on OMA virtual directory and select Properties.
    >> 6. The Local Path box from the OMA virtual directory should be:
    >> C:\Program Files\Exchsrvr\OMA\Browse.
    >> 7. Right click on Exchange virtual directory and select Properties.
    >> 8. The Local Path box from the Exchange virtual directory should be:
    >> \\.\backofficestorage\primaryemaildomainname.com\m bx.
    >>
    >> [Note] The Exchange Local path should include the email domain name
    >> specified in the CEICW.
    >>
    >> Info 3.
    >>
    >> Please follow these steps to check the problematic user's email address.
    >>
    >> 1. Open dsa.msc console.
    >> 2. Navigate and double-click the problematic user.
    >> 3. Click E-mail Addresses tab.
    >> 4. Make sure that there is a [email protected] SMTP email address
    >> (secondary). User must have the following email address set as the
    primary
    >> address: [email protected].

    I can exclude point 1 and 3. I have checked the point 2 and it looks ok.
    I am not an expert and I have some doubt. My company web site is hosted by a provider, we have an exchange server where we download the e-mail from a provider. I have a public IP and I get to OWA by this IP, now I want to get e-mail using OMA. In point 2 is written to set \\.\backofficestorage\primaryemaildomainname.com\m bx. I have tried with the name in dnsmgmt first and then with the public IP but I recive the same error.
    Could you help me?
    Thank you,
    Andrea

  • #2
    Re: OMA: Item no longer exists.The item...deleted or moved

    Are you using RoadSync or Mail for Exchange on the Nokia? If so you should be looking at the server ActiveSync settings, not OMA. OMA is a cut down version of OWA designed for use with mobile browsers, ActiveSync provides the push email functionality.

    Check that your user account has permission to use ActiveSync in Active Directory and verify that ActiveSync is setup and published through your firewall.
    BSc, MCSA: Server 2008, MCSE, MCSA: Messaging, MCTS
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    Cruachan's Blog

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    • #3
      Re: OMA: Item no longer exists.The item...deleted or moved

      Thank you for your fast replay
      I am using the Mail for Exchange (I'd like to use it)
      I have tried with ActiveSync.
      I have readen the following article:
      http://www.petri.com/how_to_sync_ppc...hange_2003.htm

      I have checked:
      Server side configuration:

      Exchange System Manager - Active Directory Users & Computers- Internet - Firewall

      The point called "Other issues" is quite complicated for me. Do you think that the problem could be there?
      The phone error is: "The account is not allowed to sync" (bad translation)
      Thank you in advance
      Andrea


      Originally posted by cruachan View Post
      Are you using RoadSync or Mail for Exchange on the Nokia? If so you should be looking at the server ActiveSync settings, not OMA. OMA is a cut down version of OWA designed for use with mobile browsers, ActiveSync provides the push email functionality.

      Check that your user account has permission to use ActiveSync in Active Directory and verify that ActiveSync is setup and published through your firewall.

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