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  • Updates to the Global Address List

    Exchange Server = Exchange 2003 on Windows 2003
    Domain Controllers = Windows 2003
    Mail client = Outlook 2007 and Entourage 2008

    I recently created a new universal distribution list called "SIS Change Control Board."

    How long should it take before other users can see it in the Global Address List?

    Entourage 2008 immediately resolved the name when sending a message.

    However, Outlook 2007 on two different workstations exhibit some strange behaviors.

    1. A new e-mail message to SIS Change Control Board does not resolve the name.

    2. If I search the Address Book by "All Groups," it appears.

    3. If I search the Address Book by "All Address Lists" or "Global Address List," it does not.

    The basic set theory I learned back in grade school tells me that "All Groups" should be a member of "All Address Lists." And the Address Book drop-down menu gives that impression.

    Or are Microsoft Venn Diagrams not compatible with standard Venn Diagrams?
    Attached Files

  • #2
    Re: Updates to the Global Address List

    It can take up to 48 hours if Outlook is in cached mode.

    Comment


    • #3
      Re: Updates to the Global Address List

      You could test by focring an update.

      Go to Tools and then Download Address Book

      Tick the check box called 'Download changes since last Send & Receive'

      Select 'Full Details'

      Make sure 'Global Address List' is showing.

      Click OK

      Comment


      • #4
        Re: Updates to the Global Address List

        Some parts of Outlook will use live information from the domain, others will use the Offline Address Book.
        A change will be seen in the live information within a few minutes. This can be confirmed by checking through OWA.
        The Offline Address Book is only updated once a day by default, and Outlook only automatically downloads the update once a day, or when it is restarted. Therefore just under 48 hours is the worst case scenario.
        To force the update, you need to update the OAB then ask the clients to download a new copy of the OAB.

        http://www.amset.info/exchange/oab-error.asp

        Simon.
        --
        Simon Butler
        Exchange MVP

        Blog: http://blog.sembee.co.uk/
        More Exchange Content: http://exchange.sembee.info/
        Exchange Resources List: http://exbpa.com/
        In the UK? Hire me: http://www.sembee.co.uk/

        Sembee is a registered trademark, used here with permission.

        Comment


        • #5
          Re: Updates to the Global Address List

          Thanks for the info.

          After a 3-day holiday weekend, my Outlook address book has not updated, even after I rebooted my workstation.

          But forcing the update from Outlook-- per the instructions above -- worked for me, so I've forwarded the information onto the end users.

          Because "Depending on the size of your GAL, the address book rebuild may take some time," I won't rebuild the address book on the server during business hours. I don't know what impact it may have on the Exchange server's performance.

          Comment


          • #6
            Re: Updates to the Global Address List

            Unless you have a very large GAL (four or five figures) then rebuilding the OAB during the day has very limited impact on the performance of the server.

            Simon.
            --
            Simon Butler
            Exchange MVP

            Blog: http://blog.sembee.co.uk/
            More Exchange Content: http://exchange.sembee.info/
            Exchange Resources List: http://exbpa.com/
            In the UK? Hire me: http://www.sembee.co.uk/

            Sembee is a registered trademark, used here with permission.

            Comment


            • #7
              Re: Updates to the Global Address List

              6,577 items in the Global Address List.

              Server is an HP DL-380 with a 3.40 Ghz Xeon and 4 GB of RAM.

              The Offline Address Book is scheduled to update at 6:00 AM every morning (see attached screen shot). But I don't see any errors in the event log at 6:00 AM for any day.

              Also, if I select the "Details" tab in "Default Offline Address List Properties," the "Creation date" is 1/4/2002 (back when we were running Exchange 2000), and the "Last modification" date is 4/14/2009 -- a date which has no significance as far as I can remember.
              Attached Files

              Comment


              • #8
                Re: Updates to the Global Address List

                Dates you see on the objects are when the configuration was last updated, not when the data it contains was last changed. For example if you were to change the scheduled time for an update then that would cause the date to change.

                I would suggest running the best practises tool against the system and ensure that nothing OAB or GAL related is flagged. With systems that have been in place a while like this one, I often see things reported in the tool which indicate something is "stuck".

                Simon.
                --
                Simon Butler
                Exchange MVP

                Blog: http://blog.sembee.co.uk/
                More Exchange Content: http://exchange.sembee.info/
                Exchange Resources List: http://exbpa.com/
                In the UK? Hire me: http://www.sembee.co.uk/

                Sembee is a registered trademark, used here with permission.

                Comment

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