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  • can't receive external email

    Hi all,
    My company domain is unable to received email from external domain. but could sent out to external. I am getting this below error when I tried to send from gmail to my company domain.

    This is reply bounce mail from [email protected]

    Your message has encountered delivery problems
    to the following recipient(s):

    [email protected]
    (Was addressed to [email protected])
    Delivery failed after 1 attempts within 0 minutes
    550 5.7.1 Unable to relay for [email protected]

    No recipients were successfully delivered to.

    Final-Recipient: rfc822; [email protected]
    Action: failed
    Status: 0.0.0 (Unknown class - no additional status information available)
    Diagnostic-Code: smtp; 550 5.7.1 Unable to relay for [email protected]

    I have one spam relay host also, but I already add this domain in that relay host as well. does any one seen this problem before? please kindly help me for this.

    thanks and regards,

  • #2
    Re: can't receive external email

    it looks like your company server is not setup to accept email for that particular domain.
    give me a minute...
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    • #3
      Re: can't receive external email

      i would suggest checking:
      exchange system manager > recipients > recipient policy > default policy > email address policy >
      and ensuring you have a policy for your company and that you have ticked "this exchange server is responsible fo rmail to this domain"
      Please do show your appreciation to those who assist you by leaving Rep Point https://www.petri.com/forums/core/im.../icon_beer.gif

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      • #4
        Re: can't receive external email

        Hello, thanks for your reply.

        Actually, This domain is second recipient in my exchange. I am working well with primary domain and everything fine.
        I added this new domain as SMTP and already ticked. where else do I need to check ?

        one thing I notice is that postmaster reply email is from my new companydomain.

        thanks

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        • #5
          Re: can't receive external email

          your server doens't know it's authoritative for that domain for some reason..
          Please do show your appreciation to those who assist you by leaving Rep Point https://www.petri.com/forums/core/im.../icon_beer.gif

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          • #6
            Re: can't receive external email

            Double check the MX record for the other external domain is pointing at the correct IP and that you have the appropriate rule set on your firewall.

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