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Exchange blocks doc xls files 554 554 5.7.1 File quarantined as: (state 18)

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  • Exchange blocks doc xls files 554 554 5.7.1 File quarantined as: (state 18)

    Hello all ,

    as this is my favorite forum on exchange subject I thought I 'd bring
    my contribution.

    I was getting unexpected problems with attachments being rejected on an exchange 2k3 intially sp1 then upgraded to sp2 running under sbs 2k3 r2.

    the kind of message i would get in return were:

    "The error that the other server returned was: 554 554 5.7.1 The file 1906 n.doc has been blocked. File quarantined as: (state 1."

    this happenned for all sorts of extension (office files) .doc,.xls,.ppt.

    After scratching (my head) and searching

    I felt it was not really in exchange but dit not know where to go from there, eventually searching with the smtp error code got me to the right place...

    http://social.technet.microsoft.com/...-4951094d48c0/

    This is a post in french so the translation summary is this: look at your FORTINET fortigate parameters : you have set it up to block several files
    extensions and by default .doc,.xl?,.zip,.ppt are among them !

    So it is not an exchange problem but a fortigate set up problem you forgot about...

    Change the file blocked parameter under the SMTP protocol and this will go away as quickly as it came...

    Best To all ,

    PS : I will post a second not on upgrading exchange SBS 2k3 from SP1 to SP2
    french version...

  • #2
    Re: Exchange blocks doc xls files 554 554 5.7.1 File quarantined as: (state 1

    Thanks for posting Eric, I'm sure this will help someone in the future.
    cheers
    Andy

    Please read this before you post:


    Quis custodiet ipsos custodes?

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