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  • Sending mail with PDA

    I am really not sure if this is an Exchange issue, but i am really stuck, so I am trying to post my question in this forum , in the hope that somebody has the solution for me.

    In my company we have several PDA who synchronizing succesfully with our mail server thru an SSL certificate.
    Everytime when we are sending an email with an adress outside our domain, the email is blank, which means that the receiver doesnt see any content in the mail. the solution then is to set an email adress from our domain, in the CC or BCC field, and then the receiver of the email does see the content in the email.
    Does anybody have a clou

  • #2
    Re: Sending mail with PDA

    That sounds like interference.
    Something scanning something it shouldn't do.
    Check your AV configuration and ensure that it isn't scanning the Exchange directories.
    Emails sent via EAS are actually a slightly different format than messages sent via Outlook, so it can also be caused by an AV product scanning the message and not putting it back correctly. I have even seen the entire message in the headers before.

    Simon.
    --
    Simon Butler
    Exchange MVP

    Blog: http://blog.sembee.co.uk/
    More Exchange Content: http://exchange.sembee.info/
    Exchange Resources List: http://exbpa.com/
    In the UK? Hire me: http://www.sembee.co.uk/

    Sembee is a registered trademark, used here with permission.

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    • #3
      Re: Sending mail with PDA

      Unfortunaly this isnt the case, the folders,drives are excluded by AV.

      Does anybody else have a suggestion

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      • #4
        Re: Sending mail with PDA

        You have to look at the path the message is taking.
        That means checking every item the message goes through. Firewall, antivirus, antispam.

        Unfortunately that usually means the AV and antispam products have to be removed to rule them as being the cause of the problem. Disabling them is not enough.

        If your AV/AS is Symantec then the problem IS the Symantec product until shown otherwise by their complete removal.

        I have never seen this caused by anything other than a third party application and when I see this problem the third party tools are always the first things to go.

        Simon.
        --
        Simon Butler
        Exchange MVP

        Blog: http://blog.sembee.co.uk/
        More Exchange Content: http://exchange.sembee.info/
        Exchange Resources List: http://exbpa.com/
        In the UK? Hire me: http://www.sembee.co.uk/

        Sembee is a registered trademark, used here with permission.

        Comment


        • #5
          Re: Sending mail with PDA

          For the little my recommendations are worth, I would be taking Sembee's advice. Remove the AV, just because files/folders are excluded doesn't mean the AV isn't touching the mails. Even disabling AV isn't usually sufficient.

          You can alse try running up a virtual pda with the MS kit provided in Sembee's sticky in this forum too check it occurs on a clean "handset".
          cheers
          Andy

          Please read this before you post:


          Quis custodiet ipsos custodes?

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