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  • exchange does not send or receive mail

    Hello,

    my exchange server stops sending and recieving mail:
    SMTP service stops right after starting it,
    iis admin service stops and Microsoft Exchange Routing Engine stops and I have a message:
    IIS Worker Process encountered a problem and needed to close.

    After rebooting everything works for half a minute and mail gets send, but after that no sending and recieving.
    Anybody see this happen before?

    greetz Peter

  • #2
    Re: exchange does not send or recieve mail

    What else is on the machine?
    Is it dedicated to Exchange or does it do something else?
    Is the machine fully patched? Service Packs and automatic updates?

    Simon.
    --
    Simon Butler
    Exchange MVP

    Blog: http://blog.sembee.co.uk/
    More Exchange Content: http://exchange.sembee.info/
    Exchange Resources List: http://exbpa.com/
    In the UK? Hire me: http://www.sembee.co.uk/

    Sembee is a registered trademark, used here with permission.

    Comment


    • #3
      Re: exchange does not send or receive mail

      Hi simon,

      it is a dedicated exchange machine.
      It has w2k3 SP2
      exchange is at level: 6.5.7638.1
      It does not have all the latest patches for my rule is: if it ain't broken don't fix it.
      But perhaps now I need to.

      This happened to me a month and a half ago also.
      Then I re-installed exchange.

      A mail disclaimer program is also running on this machine: Maildisclaimer by Softalk Ltd.

      Peter
      Last edited by p.pennings; 26th August 2008, 07:34.

      Comment


      • #4
        Re: exchange does not send or receive mail

        HI,

        Patched it and also check if AV is install on Exchange box, if so , exclude recommended directories from scanning.

        Rgds

        Comment


        • #5
          Re: exchange does not send or receive mail

          In the current security environment, "if it ain't broken don't fix it" is simply dangerous, particularly for something that is exposed to the internet like an Exchange server.
          You have to patch as quickly as you can, because there will be attempts to use the exploits within days. Patch it, if it breaks something then you seek assistance. If the server isn't fully patched then it needs to be.

          If it has happened before then you have to look at why. Third party application are the prime cause of issues, so any Exchange integrated AV software, your disclaimer software would all have to come off the machine. Any file level AV should be configured correctly so that it isn't scanning any of the Exchange directories.

          Run the Exchange Best Practises tool to see if it flags anything.

          Simon.
          --
          Simon Butler
          Exchange MVP

          Blog: http://blog.sembee.co.uk/
          More Exchange Content: http://exchange.sembee.info/
          Exchange Resources List: http://exbpa.com/
          In the UK? Hire me: http://www.sembee.co.uk/

          Sembee is a registered trademark, used here with permission.

          Comment

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