Announcement

Collapse
No announcement yet.

Incoming mail from one domain disappears in Exchange 2003

Collapse
X
  • Filter
  • Time
  • Show
Clear All
new posts

  • Incoming mail from one domain disappears in Exchange 2003

    Good Day all,

    The situation is as follows;

    I have a Windows Server 2003 which is the domain controller as well as the Exchange server (Not ideal , but inherited). Everything works fine on both the server and Exchange. All event logs are clean and without errors.

    The challenge is this;

    When users from a specific domain, potential client, sents us email it disappears into the great exchange abbyss. I have run the mail tracking centre. The mail actually hits the exchange server, gets submitted to the advanced queuing, then started submission to advanced queue, then submitted to categorizer. Then nothing. It is gone.

    How can I do further traces to find what happens after, or what could be blocking incoming mail from this domain?

    I will appreciate advice and help on this one.

  • #2
    Re: Incoming mail from one domain disappears in Exchange 2003

    Categoriser is where AV and antispam software does its thing. Therefore if you have either of those products installed that is where I would be looking.

    Simon.
    --
    Simon Butler
    Exchange MVP

    Blog: http://blog.sembee.co.uk/
    More Exchange Content: http://exchange.sembee.info/
    Exchange Resources List: http://exbpa.com/
    In the UK? Hire me: http://www.sembee.co.uk/

    Sembee is a registered trademark, used here with permission.

    Comment


    • #3
      Re: Incoming mail from one domain disappears in Exchange 2003

      I have had a similar probem before. I had rules setup in my antispam software to re-direct emails marked as Spam to a Spam mailbox. No emails were being re-directed to the Spam mailbox yet Message Tracking was showing emails that were clearly Spam. I reinstalled the antispam software and the issue was resolved.

      You could also see if your antispam software has an email monitor.

      Of course, you will still need to check settings as Simon mentioned as well.
      Last edited by Virtual; 20th August 2008, 14:18.

      Comment

      Working...
      X