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  • Blackberry email delay

    setup: win2k3, exchange 2k3, around 50 mailboxes. 4 using activsync with win-mob 6 or iPhone 3G, 3 using Blackberry (BB). Emails are forwarded as copy to users BB email address. Has been working 100% until past week or 2.

    The BB users are now experiencing a serious delay in recieving messages, sometimes over a day late! We dont really want to go down the BES route, as that is expensive for just 4 users, in a company of our size.

    Does anyone have any clues as to what is causing this? I'll keep searching on Google and post if I find a solution in the meantime.
    James
    MCP

  • #2
    Re: Blackberry email delay

    You do know that BES is free for the first Blackberry and the cost of the CALs for additional devices. As far as I am concerned, if you have Blackberry and you don't have BES then you have the Blackberry for posing, not as a business tool.

    As for the delay, there could be any number of reasons for that. If you send the email via your ISPs server then the problem is probably there. I don't think you can look at the headers on the messages received on the Blackberry - that would tell you where the delay was.

    Simon.
    --
    Simon Butler
    Exchange MVP

    Blog: http://blog.sembee.co.uk/
    More Exchange Content: http://exchange.sembee.info/
    Exchange Resources List: http://exbpa.com/
    In the UK? Hire me: http://www.sembee.co.uk/

    Sembee is a registered trademark, used here with permission.

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    • #3
      Re: Blackberry email delay

      If your blackberry users have Blackberry Internet Service, then here is something you can try.

      Logon to the blackberry internet service site, then configure the work email account to connect via Outlook Web Access.

      It's slower then the forwarding method, but all emails composed from the blackberry will now end up in the users exchange sent items box.

      To get fancy and have the best of both worlds, forward the email to their blackberry as before (so they get it instantly) via a contact you've setup in Active Directory with their blackberry address ([email protected]). And then setup a filter on the OWA account in the blackberry internet service to not accept incoming addresses.

      This way the emails come in quick, and new composes are saved. Replies won't be as they are coming in and replied to via the forwards.

      Hope this make sense.

      Take care,

      Jonathon

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      • #4
        Re: Blackberry email delay

        As Sembee said BES "Express" is free. Each device you buy comes with a free CAL. The major difference being that the "Express" version is limited to 15 devices.

        Get started here

        http://www.blackberry.com/select/pro.../express.shtml

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        • #5
          Re: Blackberry email delay

          Brilliant cheers for the ideas guys. I'd never even heard of BES Express. I may just look into that then.
          James
          MCP

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          • #6
            Re: Blackberry email delay

            I think it is called Blackberry Professional now, or something like that.
            Another one to consider, which I have come across just today is AstraSync, which claims to be able to use ActiveSync with Blackberry devices. No idea on costs or whatever, I don't even know if the product is available yet.

            http://www.astrasync.com/

            Simon.
            --
            Simon Butler
            Exchange MVP

            Blog: http://blog.sembee.co.uk/
            More Exchange Content: http://exchange.sembee.info/
            Exchange Resources List: http://exbpa.com/
            In the UK? Hire me: http://www.sembee.co.uk/

            Sembee is a registered trademark, used here with permission.

            Comment


            • #7
              Re: Blackberry email delay

              ah ok thanks Simon, i'll bear that in mind also.
              James
              MCP

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