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  • Messages arriving later in "INBOX" than timestamp suggests.

    Hi Guys,

    Users are complaining of a delay in receiving of emails from external senders.
    Looking at the Timestamp in the Message Tracking, it clearly states " SMTP Store Driver: Message delivered locally to store to [email protected] " at the expected time . However it doesnt show up in the users inbox until a while later ( can be an hour, can be less) . All my users run cached exchange boxes. I have checked the usual Spam/Junk/Filtering/Rules options, but it seems to be more with the caching side of exchange than not.

    Anyone experience anything similar ?

    Thanks ( as usual ) in advance

    Regards

  • #2
    Re: Messages arriving later in "INBOX" than timestamp suggests.

    This is a problem with the client.
    If message tracking shows the message as being delivered to the store then it was in the mailbox. If the messages are not showing then the problem is with the client connection.
    Do these messages show up when the users do something in Outlook? If that is the case then something is blocking the packets from Exchange to Outlook to tell it that something has changed. A personal firewall is the usual cause.

    Simon.
    --
    Simon Butler
    Exchange MVP

    Blog: http://blog.sembee.co.uk/
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    Sembee is a registered trademark, used here with permission.

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    • #3
      Re: Messages arriving later in "INBOX" than timestamp suggests.

      I would also double check the mailbox in OWA.
      What do I know, I am only 26.

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      • #4
        Re: Messages arriving later in "INBOX" than timestamp suggests.

        Make sure Outlook is not going into Offline mode (see bottom right corner of Outlook window). When in offline mode, hitting Send/Receive will deliver messages and sync folders with the Exchange server.

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        • #5
          Re: Messages arriving later in "INBOX" than timestamp suggests.

          Thanks for suggestions.

          Regards

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          • #6
            Re: Messages arriving later in "INBOX" than timestamp suggests.

            Hi.
            I agree with one of the comments above, to prove it switch off a recipients windows firewall and send a message through to them. We had exactly the same problem last year.

            Another indication that this is the problem is if the recipient clicks on send/recieve and the mail suddenly appears at the inbox or if you leave outlook then start it again new mail appears but then stops coming in or go from one outlook folder to another and back to the inbox again, new mail will often miraculously appear

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