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Exchange 2003, one user receiving 554, 5.7.1 Access Denied Error

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  • Exchange 2003, one user receiving 554, 5.7.1 Access Denied Error

    Hi,

    We have an Exchange 2003 environment, all SMTP email is sent out to an external WebSense solution.

    I have one user that is experiencing issues when trying to send external email, she can receive in okay.

    She receives the following error

    "The following recipient(s) cannot be reached:

    [email protected] on 04/07/2008 10:14
    You do not have permission to send to this recipient. For assistance, contact your system administrator.
    <ourdomain.com #5.7.1 smtp;554 5.7.1 Access denied>"

    She receives the same message for all external email being sent out.
    Most information on a 554 error with 5.7.1 seems to be related to "Relay Access Denied" issues but this is not the case here.

    Anyone any ideas?

    Thanks

  • #2
    Re: Exchange 2003, one user receiving 554, 5.7.1 Access Denied Error

    Is she sending as someone else or from her account specifically?
    Any AV/AS solution on the client/server locally?
    cheers
    Andy

    Please read this before you post:


    Quis custodiet ipsos custodes?

    Comment


    • #3
      Re: Exchange 2003, one user receiving 554, 5.7.1 Access Denied Error

      Exchange will allow you to be quite granular as to who can send mail. Check under your routing groups to ensure there are no restrictions on her user account. This would be located on the default connector for your exchange under the delivery restrictions tab. Also check the SMTP connector under protocols to ensure there are no restrictions there either.In terms of relay only the exchange should be allowed to relay mail. No other restrictions are required.

      Can she relay mail internally? What is your precise setup in terms of your exchange configuration?

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      • #4
        Re: Exchange 2003, one user receiving 554, 5.7.1 Access Denied Error

        Thanks for responses below.

        She is sending on her own behalf. She has McAfee VirusScan Enterprise installed but their is nothing in the logs. She can relay emails internally.

        Checked the routing groups and cannot see any restrictions.

        This is not a new user but someone where issues have occured since last week. Around this time we also had a recipient policy issue, policy was deleted by accident! This situation has now been rectified and the user does appear under the Recipient policy users and is receiving the correct email addresses.
        This happened last week so any replication should have occured by now.

        We are running Exchange 2003 with Outlook 2007 on Vista.

        Comment


        • #5
          Re: Exchange 2003, one user receiving 554, 5.7.1 Access Denied Error

          Is your server advertising itself as .local under the SMTP protocol in Exchange? If so its probably best practice to change the FQDN to match your servers external mailing domain. This would though affect all users though sending via your exchange.

          The issue though certainly seems to point to your routing groups or how email is being routed out of your exchange. If the users can relay internally as a rule you can assume they can relay out of the domain.

          Failing this i would re-create the users mailbox and AD account and migrate the data from the mailbox. Otherwise you could be spending many weeks scratching your head!

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          • #6
            Re: Exchange 2003, one user receiving 554, 5.7.1 Access Denied Error

            Tried moving the mailbox to another server but still received the same error. Going to take your advice and create user from scratch and import email.

            Thanks for your help.

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